The staff was absolutely amazingly kind and helpful, unfortunately the room smelled liked old bad food, every entry point reeked of cigarette smoke well inside the building, the trash at the elevator hall ways was piled up outside of the trash cans during our entire stay, the elevator floors were sticky and had what appeared to be numerous coffee stains on them, the pool water was very cloudy and appeared dirty, there's no exhaust fan in the bathrooms, breakfast was chaotic with nearly everything being out by 8am, the staff did offer to make anything we'd like, but the tv volume was so loud, the staff working very diligently, but still overloaded, and the lobby so crowded it was sensory overload. I want to reiterate, if it weren't for the the staff being super friendly and personable, I would have rated much lower.