2/10 很差
2026 年 1 月 4 日
• Transportation not disclosed as essential: While we understand golf carts are common in San Pedro, this was not clearly communicated as a practical need requirement.
• Dec 31 No transportation available: there were no golf carts or taxis, effectively forcing us to remain at the property to find dinner.
• Jan 1 no food nor breakfast and no way to leave: there was no food for breakfast or lunch on site, and the front desk had no cab contacts, so we had no way to leave the property.
• Airport transfer unavailable: We were told there was no way to arrange transportation at 5:00 a.m. for our 6:30 a.m. flight.
• Cleanliness concerns: We found a dirty glass in our room, raising hygiene concerns.
• Room never cleaned or refreshed: No trash removal, towel change, bed service, or amenities replenished throughout the stay. Even with a “housekeeping by request” policy, basic cleanliness should be ensured over multiple nights.
• No dinner service on Jan 2: Pre‑arrival info said the restaurant serves Tue–Sat, but dinner was canceled due to a resort event. Our only options were walking at night or paying a **USD $25 taxi** contrary to what was communicated.
• Staff conduct on Dec 31: Some staff and management appeared to be under the influence while on duty, which felt unprofessional and concerning for guest safety.
• Billing irregularities: After paying in full at check‑out on Jan 3, we were called to pay additional amounts, including charges dated Dec 26—before our arrival.
Adolfo
Adolfo，3 晚家庭旅行
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