Great staff, good rooms, just a couple of things that are a dealbreaker for me:
- Music on the top floor is way too loud and aimed at 15 year old kids, not adults with money and willingness to spend it. We dropped eating there completely (would have eaten 3 big dinners with clients) - learn from City garden grand!
- the management has implemented a policy of deducting pay from the employees. So, if they forget to give a receipt, I will get the food (or whatever) for free - and the amount will be deducted from the poor employee!
To the GM or whoever came up with this idea: this is the perfect strategy for getting rid of great employees AND GUESTS. you see, I can afford staying in a hotel like this, but I refuse to stay in a place that STEALS from its employees!
For your information, we stayed at this hotel, then went to Mindanao and came back before going to Baguio and coming back... and chose to stay at the City Garden Grand Hotel each time, which is located straight across the street. Equally good hotel, greater breakfast, better rooftop restaurant and most important of all: NO POLICY FOR STEALING MONEY FROM POOR EMPLOYEES.
To the owner: you need to fire whoever came up with this horrendous idea.
I will NEVER stay here until this is changed. I spend 120 to 150 days in hotels globally and this hotel has the most awful policy of all.
I will ensure all people I know will get to know this. I will also post on my LinkedIn. So, congratulations.