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Hotel Family

3.0 star property
Central hotel with restaurant, connected to a shopping center, near Rua 25 de Marco

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Photo gallery for Hotel Family

Reception - Hotel Family (São Paulo)
Building design - Hotel Family (São Paulo)
Breakfast and lunch served - Hotel Family (São Paulo)
Interior - Hotel Family (São Paulo)
Interior - Hotel Family (São Paulo)
In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Vending machine
  • Self-serve laundry
  • Luggage storage
  • Porter/bellhop
  • TV in a common area

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Breakfast buffet
Total Hotel
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
7.6 out of 10, Good, 1,002 reviews
The price is CNY375
CNY393 total
includes taxes & fees
Jan 1 - Jan 2, 2026
Total Hotel
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About the neighborhood

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 6 min walk - 0.6 km
  • Worldwide Church of God's Power - 16 min walk - 1.4 km
  • Rua 25 de Marco - 16 min walk - 1.4 km

Getting around

  • São Paulo (CGH-Congonhas) - 25 min drive
  • São Paulo/Guarulhos Intl. Airport - 34 min drive
  • Juventus - Mooca Station - 5 min drive
  • Sao Paulo Bras Station - 22 min walk
  • Luz Station - 29 min walk
  • Bras Metro Station - 18 min walk
  • Pedro II Station - 22 min walk
  • Tiradentes Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Praca De Alimentacao - ‬6 min walk

About this property

Hotel Family

Hotel Family puts you within a 10-minute drive of Paulista Avenue and Allianz Parque. Also, Rua 25 de Marco and Shopping Center Norte are within a short drive.

At a glance

DONE

Hotel size

    • 223 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle from 3:00 AM to 6:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Television in common areas
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair accessible

Room amenities

Be entertained

  • 25-inch TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately BRL 34.99 per person
  • Airport shuttle service is offered for an extra charge of BRL 100 per person (one-way)

Children & extra beds

  • Airport shuttle service for children costs BRL 50 (one-way)
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club

Also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Does Hotel Family offer free cancellation for a full refund?

Yes, Hotel Family does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Family?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Family?

Sorry, there's no onsite parking at Hotel Family.

Is airport shuttle service offered by Hotel Family?

Yes, an airport shuttle is available from 3:00 AM to 6:30 PM on request. The charge is BRL 100 per person one-way.

What are the check-in and check-out times at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM. Check-out time is noon.

What is there to do at Hotel Family and nearby?

Recommended spots to visit include Rua 25 de Marco (1.1 mi) and Sala São Paulo Concert Hall (1.8 mi), along with Municipal Theatre of São Paulo (1.9 mi) and Liberty Square (2.2 mi).

Are there restaurants at or near Hotel Family?

Yes, there's an onsite restaurant.

What's the area around Hotel Family like?

Hotel Family is in Bras, a short 3-minute walk from Feirinha da Madrugada and 5 minutes' walk from Mega Polo Moda.

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Reviews

Hotel Family Reviews

7.6

Good

7.2

Cleanliness

6.8

Location

7.6

Staff & service

7.0

Eco-friendliness

6.8

Property conditions & facilities

Reviews

10/10 Exceptional

As atendente maravilhosas atenciosa
Muriel, 3-night trip

6/10 Good

.
Luciana A, 3-night trip

10/10 Exceptional

Otima
Muriel, 2-night trip

10/10 Exceptional

O quarto era Excelente, ótimas estadia e pessoal com um ótimo atendimento, e gentil, café da manhã maravilhoso
PATRICIA DE SOUZA, 2-night trip

8/10 Very good

O quarto estava com problema no ar condicionado. Mas foi boa a localização.
Sérgio Murilo, 1-night trip

8/10 Very good

Café da manhã bom, quarto limpo. Pra quem for fazer comprars no Brás é perfeito. Só o banheiro do quarto que fiquei que é muito pequeno.
loougan, 3-night trip

8/10 Very good

O atendimento, café da manhã e o quarto são muito bons porém o box do chuveiro é bem apertado. Também os hóspedes bastante barulhentos nós corredores. Tvz poderiam usar material pra abafar o som nas portas.
Suzana, 1-night trip

10/10 Exceptional

Muito bom o pessoal muito receptivo voltarei mais vezes
Adriana, 2-night trip

8/10 Very good

Bom café da.manhã! O ar funciona super bem
Gilvan, 1-night trip

8/10 Very good

Um pouco antigo tudo mas a comjda do restaurante é muito boa!!
Waleuska, 1-night trip

10/10 Exceptional

Localização e preço.
Monique, 1-night trip

4/10 Fair

O dono desse hotel deveria ter vergonha, os lençóis manchados , rasgados e tão velhos que é inacreditável . Os ar-condicionados velhos e quando funciona são super barulhentos. As camas péssimas , molas estragadas , a coluna fica toda torta. O restaurante não tem produto de qualidade e os funcionários são super mal-humorados. Parece que você está pedindo favor e não pagando !!! Sério!!! Isso tem que ser revisto. Tem uma estrutura boa , mas infelizmente falta qualidade nos produtos e no serviço .
Taiane, 4-night trip

8/10 Very good

Sim atendimento bom! Unica coisa ruim foi o quarto ao lado uma briga horrorosa. e
Sineia s, 2-night trip

8/10 Very good

Não tinha café da manhã. Ventilador de teto. Mas no geral foi confortável.
INALDO, 1-night trip

2/10 Poor

Sujo
MZ assessoria, 1-night trip

4/10 Fair

Banheiro velho, com sujeiras no azulejo, porta do box não fechava, e pedimos cobertor adicional porque éramos em 4 e só tinha 2 cobertores, os funcionários fizeram não ser possível nos entregar os cobertores.
Patricia Ap. S. De Araújo, 1-night trip

4/10 Fair

A localização do hotel dentro de uma galeria é um pouco estranho, mas o fato de ser no meio do Brás foi ótimo para estarmos próximos ao metrô (que era o nosso objetivo central). O café da manhã também é bom. No entanto, o quarto era bem mais obscuro do que parecia na foto, com luzes fracas. A roupa de cama estava manchada, o chão estava cheio de poeira, o chuveiro e o box são muito mal planejados, tem uma tomada no meio (???) da cama e é um lugar usado também pelas lojas da galeria para colocar os produtos, pelo visto, o que fez com que houvesse barulho durante os horários úteis o tempo todo. Já fui em estadias mais baratas, mas muito melhores do que essa.
Maria Carolina, 1-night trip

2/10 Poor

Não superou as espectativas conforme o site e as fotos!
Jorge, 2-night trip

10/10 Exceptional

Foi ótimo
Denis, 2-night trip

8/10 Very good

ótimo estado
Katia, 1-night trip

4/10 Fair

Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Marinalva, 1-night trip

6/10 Good

Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Paula, 2-night trip

10/10 Exceptional

Experiência boa
Lidiane, 4-night trip

10/10 Exceptional

Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Carlos, 1-night trip

10/10 Exceptional

Sim
Adilson de Almeida, 4-night trip