We stayed at Motel One yesterday and were left dissatisfied with their customer care.
Upon arrival we attempted to check in only to be advised their systems were down. We had a tight turnaround with a dinner reservation which had left us about a 30 minute window to get into the room and get changed for dinner.
The staff were extremely discourteous and did not offer a drink while we waited for their systems to come back online. They claimed it wasn’t their fault, even though it clearly was and we were the ones inconvenienced. We were offered no discount or any proper apology as despite speaking to a manager and emailing a complaint I have received no discourse.
This has definitely put me off staying there in the future, along with being questioned on arriving back at the property after 11pm as their card reader to unlock the door does not work.
All in all, probably the worst service I have ever encountered at a hotel.
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
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julie
julie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 6 日
Great location, usually check in sooner than 3 and late checkout at 12
mike
mike,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Lola
Lola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Darrell
Darrell,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 27 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Comfy bed, room a little chilly !
Joanne
Joanne,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Modern, clean city centre hotel. Close to Central Station and night life. The Stand Comedy Club just next door. Room and bathroom not large but quite adequate for a single night or weekend break. Continental breakfast and cereals available. Security controlled access on Friday / Saturday nights.