We stayed at Motel One yesterday and were left dissatisfied with their customer care.
Upon arrival we attempted to check in only to be advised their systems were down. We had a tight turnaround with a dinner reservation which had left us about a 30 minute window to get into the room and get changed for dinner.
The staff were extremely discourteous and did not offer a drink while we waited for their systems to come back online. They claimed it wasn’t their fault, even though it clearly was and we were the ones inconvenienced. We were offered no discount or any proper apology as despite speaking to a manager and emailing a complaint I have received no discourse.
This has definitely put me off staying there in the future, along with being questioned on arriving back at the property after 11pm as their card reader to unlock the door does not work.
All in all, probably the worst service I have ever encountered at a hotel.
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
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julie
julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 6 日
Great location, usually check in sooner than 3 and late checkout at 12
mike
mike,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Lola
Lola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Darrell
Darrell,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 27 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Comfy bed, room a little chilly !
Joanne
Joanne,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Modern, clean city centre hotel. Close to Central Station and night life. The Stand Comedy Club just next door. Room and bathroom not large but quite adequate for a single night or weekend break. Continental breakfast and cereals available. Security controlled access on Friday / Saturday nights.
andrew
andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Clean and comfortable. I'd happily stay there again.
Simon
Simon,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Clean room, helpful staff, great location.
Theresa
Theresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Friendly and knowledgeable staff.
Was able to check in early.
Clean room.
Small but very well laid out.
Great shower.
Chris
Chris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Very friendly staff, room was spotless and fit for purpose
neil
neil,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Never a problem. Staff alway very helpful
John
John,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 1 日
Room quite compact, however it was clean. Stained beakers rather than cups, not really my liking. Breakfast option pretty poor.
Alison
Alison,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Great staff and location. Room is fine - clean.
R
R,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Edith
Edith,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
wendy
wendy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Great location. Nice clean room.
ADAM
ADAM,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Gav
Gav,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 27 日
It was our 25 year wedding Anniversary and we were given a room with two single beds which was listed as a king size bedroom. Hairs on the bed and the room was really poor. Wired dangling down from the Television, Decor in the bedroom was wood chip. The foyer was superb but when you went to the bedroom that was a different story. Lady on the desk (forgot her name) was outstanding and gave us recommendation's of where to eat.