Here’s a **condensed version under 1500 characters** that keeps the sharp tone and frustration intact:
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This stay was a huge disappointment, made worse by an unaccommodating and dismissive GM who clearly knew about ongoing AC problems. From day one, the AC in my Luxury Suite kept shutting off, leaving the room hot and uncomfortable. Halfway through my stay, it failed completely. Maintenance couldn’t fix it, so I was moved next door for the night, with promises it would be repaired by morning. It wasn’t.
When I asked for a second key—since my friend and I were stuck between two rooms—I was told the GM refused. When I spoke with him, instead of showing concern, he interrogated me as though I was doing something dishonest. Insulting doesn’t begin to describe it.
When a real HVAC tech finally arrived, he admitted the resort already knew the unit had a leak and that management simply “tops it off” with freon instead of fixing it. He even guaranteed it would fail again. Yet the GM lied to my face, claiming the room hadn’t had an issue in months. His “solution” was to downgrade me to a much smaller Jr. Suite and act like it was a favor. When I asked for fair accommodation, he dismissed me and offered a laughable \$50 bar credit for four nights. To top it off, we were forced to move our own luggage without any help.
In total, I lost nearly six hours of vacation to this fiasco. I was lied to, treated with suspicion, and insulted with a token gesture instead of fair treatment.
