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The Ritz-Carlton, Astana

5.0 star property
Luxury hotel with 2 restaurants, near Parliament of Kazakhstan

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Photo gallery for The Ritz-Carlton, Astana

2 restaurants, international cuisine
Property video
Lobby
Lobby
Exterior
Located near Bayterek Tower, The Ritz-Carlton, Astana offers a tranquil retreat with a garden and an indoor pool. Treat yourself to rejuvenating spa treatments like body scrubs or massages at the onsite Ritz Carlton Spa.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pet friendly
  • Electric vehicle charging point
  • Bar
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY1,217
CNY1,363 total
includes taxes & fees
Oct 25 - Oct 26

Room options

Check availability for these dates

Tonight

Sep 26 - Sep 27
Check availability for tonight Sep 26 - Sep 27

Tomorrow

Sep 27 - Sep 28
Check availability for tomorrow Sep 27 - Sep 28
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Showing 9 of 9 rooms

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living area | 1-inch TV with cable channels

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

Junior Suite, 1 King Bed, Non Smoking (View) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Designer toiletries
Hair dryer
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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9.8 out of 10, Exceptional, 48 reviews
The price is CNY1,062
CNY1,189 total
includes taxes & fees
Oct 19 - Oct 20
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About the neighborhood

Map
16 Dostyk Street, Astana, 010016

What's nearby

  • Bayterek Tower - 5 min walk - 0.5 km
  • Singing Fountain - 5 min walk - 0.5 km
  • Kazakhstan Central Concert Hall - 10 min walk - 0.9 km
  • Astana Arena - 4 min drive - 3.1 km
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive - 3.9 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪MADO - ‬10 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mökki - ‬3 min walk
  • ‪Өzen - ‬3 min walk
  • ‪Bla Bla Bar - ‬6 min walk

About this property

The Ritz-Carlton, Astana

Enjoy your visit to Astana with a stay at The Ritz-Carlton, Astana. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Ozen, one of 2 restaurants, serves international cuisine. Other features of this luxurious hotel include an indoor pool, a bar/lounge, and a health club.

At a glance

DONE

Hotel size

    • 157 rooms
    • Arranged over 26 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Children aged 12 and younger eat free breakfast
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Working away

  • Business center
  • Meeting rooms
  • Conference center (15070 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 1-inch TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Ozen - This café specializes in international cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 24000 for adults and KZT 12000 for children
  • Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 22400.0 per night

Pets

  • Pets are allowed for an extra charge of KZT 56000 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

Does The Ritz-Carlton, Astana offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Astana?

Yes, there's an indoor pool.

Are pets allowed at The Ritz-Carlton, Astana?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of KZT 56000 per pet, per stay.

Is parking offered on site at The Ritz-Carlton, Astana?

Yes, there's free self parking. Electric vehicle charging is available.

Is airport shuttle service offered by The Ritz-Carlton, Astana?

Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon.

What is there to do at The Ritz-Carlton, Astana and nearby?

The Ritz-Carlton, Astana has a spa and an indoor pool, as well as a 24-hour fitness center.

Are there restaurants at or near The Ritz-Carlton, Astana?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around The Ritz-Carlton, Astana like?

The Ritz-Carlton, Astana is in Yesil District, a short 8-minute walk from Singing Fountain and 8 minutes' walk from Bayterek Tower.

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Reviews

The Ritz-Carlton, Astana Reviews

9.8

Exceptional

10

Cleanliness

8.6

Location

9.8

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities

Reviews

10/10 Exceptional

Amazing stay

Fantastic stay, my best by far! Service plus the state of the hotel was just perfect.
Katrin, 5-night trip

10/10 Exceptional

Great hotel and next level down five stars
Tarik, 1-night trip

10/10 Exceptional

All around a great hotel
Konstantin, 2-night trip

10/10 Exceptional

Overall, incredible experience
Ilja, 1-night trip

10/10 Exceptional

A true 5 star property
Konstantin, 3-night trip

10/10 Exceptional

The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Milagros, 2-night trip

10/10 Exceptional

Everything was outstanding
Ahmed, 1-night trip

10/10 Exceptional

Awesome stay

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Dinara, 4-night trip

10/10 Exceptional

Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
John, 3-night trip

10/10 Exceptional

The hotel is amazing! The service and stuff outstanding!
Valentina, 2-night trip

10/10 Exceptional

Short business trip stay

Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.
Larissa, 2-night trip

10/10 Exceptional

Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Rayan, 2-night trip

10/10 Exceptional

Nice hotel in Astana.

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Alexander, 7-night trip

10/10 Exceptional

Wonderful surprises short stay in Astana

My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings. A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished. We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Well thought Kazakh gifts and some warm wishes from the club lounge team
Jessica, 2-night trip

6/10 Good

There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry, 2-night trip

10/10 Exceptional

Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Hermann, 2-night trip

8/10 Very good

All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Judith, 2-night trip

2/10 Poor

When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry, 1-night trip

10/10 Exceptional

Jason, 2-night trip

10/10 Exceptional

Tulegen, 1-night trip

10/10 Exceptional

Kristina, 2-night trip

10/10 Exceptional

Erik, 1-night trip

10/10 Exceptional

Wonderful Hotel

Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
3-night trip

10/10 Exceptional

Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Tim, 2-night trip

10/10 Exceptional

Perfekter Aufenthalt

Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Christian, 2-night trip