Room was clean and great room service attendants but had no telephone and I had to walk down to reception all the time I wanted something. Breakfast was okay but because I don’t eat pork I didn’t have more to eat. There is vegan sausages though but I would have preferred chicken. I complained for 3 days that I had no telephone. Had a visitor, even though I had given out their details and time of arrival for easy pass, they were not allowed access and kept calling my room telephone that wasn’t in my room and kept my visitor waiting and embarrassed. If there was a good communication and recordings between the front desk reception staff, this would have been avoided. The staff said the one I communicated to didn’t inform her. The telephone issue was not fixed throughout my stay even though I was promised it would. WiFi was free. No Spa in the hotel, but you get a good discount to use the one at Hilton.
Judith
Judith,4 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 4 日
Building was clean, staff was friendly, breakfast was good.
Me and my wife had room 308 and set the heat at 22 degrees but was cold all night.
My kids had room 304 and got bitten by bed bugs, which has never happened before and was surprising as it looked clean.
My kids
J
J,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Very good break
Edward
Edward,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 1 日
Room; The room heater wasn't working, and I was with a child, luckily we brought a blanket.
Anderson Paulo
Anderson Paulo,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 23 日
Nice helpful staff and room clean and tidy
Michael
Michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 21 日
Staff friendly, lobby and reception smelt lovely, room nice, location good, breakfast not the best. But overall was a good stay. Thanks
winston
winston,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 21 日
Nice pillows. Good breakfast. Great value
James
James,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 19 日
Great room.
Friendly staff.
Good breakfast.
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Room was spotless we enjoyed every minute definitely coming back
Andrius
Andrius,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Every aspect was perfect!
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
Marina
Marina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
Staff very polite and welcoming.
Clean through out.
Breakfast lovely.
Close to Bournemouth town seafront and bus route. Parking. Would recommend to family and friends. Stayed last year just before Christmas. Will be back next year.
Tracey
Tracey,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 13 日
stephen
stephen,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 12 日
Receptionist REFUSED to provide me with invoice. Came up with excuses, which I know are not correct, as have stayed with Hilton before and never had this problem. Guest bed not ready. She used the excuse that she'd only just received my booking, even though I had booked it over an hour before. Seemed like she didn't care about what I had to say. I asked if I could cancel it because of the problems and go elsewhere. She said no. It was an awful stay
Charles
Charles,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 12 日
This hotel thought it was fine to cancel our room just a few minutes before we arrived to check-in!
Never booking with these clowns again...
We found the MARRIOTT HOTEL to be very welcoming and enjoyed our stay with them - Check them out instead of booking here!
Colin
Colin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
sam
sam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Staff lovely and helpful, rooms clean and tidy
Rachel
Rachel,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Clean and well fitted out rooms - breakfast was good
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Very pleasant, comfortable stay. Staff very friendly & helpful. Rooms very clean
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Room was good and comfortable
Not much room at breakfast