If I could give it zero stars, I would. We were told there was luggage storage. What it was was a large, unsecured room that looked to be an old dining room and we just had to leave our bags there and pray. Once we were able to check in, we saw how awful the rest of the hotel was. There was large stains all over the carpet throughout the very dark hallways. The room itself was even worse. The window was missing half of the curtain, the floors were dirty. The shower head was broken. There wasn't a single CUP in the room. Even in the "roach coach" motels in the US, there has always been a cup. The bedspread had multiple hairs on it. And, it was so loud outside and not once but twice, there were bloodcurdling screams. For the rest of the trip we called this the "Murder Hotel". The worst thing of all though is what we paid for it. $257 per night! I realize it was "surge pricing" due to the Christmas Market season but this hotel was not anywhere close to the markets and their average rate is about $66. We paid nearly 4 times that for the worst stay anywhere in my life. DO NOT STAY HERE!!!