Review draft (firm & honest):
I had a very disappointing experience at this hotel due to the front desk staff and management. Their behavior came across as disrespectful and unprofessional, and as a person of color, I did not feel welcomed or treated with basic courtesy. The attitude and lack of professionalism were consistent enough to be concerning.
That said, I want to give credit where it’s due: the housekeeping team and the breakfast staff were excellent. They were polite, hardworking, and did their jobs well.
Unfortunately, the issues with the front counter staff and management overshadowed the positives. I strongly believe the hotel needs to reassess its staffing and management approach if they want to provide a respectful and inclusive experience for all guests. At this time, I would not recommend staying here.