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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Meeting facility
Family Room, Pool Access (Club) | Children's theme room
Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board
Bask in the sun at Princess Family Club Riviera - All Inclusive, where a white sand beach and international cuisine await. Treat yourself to reflexology or a facial at Spa Princess, then enjoy fitness classes or basketball with helpful staff by your side.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 12 restaurants and 20 bars/lounges
  • Full-service spa
  • 12 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 6 outdoor tennis courts
  • Health club
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The current price is CNY1,739
CNY1,739 total
includes taxes & fees
Oct 9 - Oct 10

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

7.6 out of 10
Good
(44 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Luxury with Pool View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 5

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Table tennis, music library

Grand Riviera Princess - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.0 out of 10, Very Good, 4,306 reviews
The price is CNY1,512
CNY1,512 total
includes taxes & fees
Oct 22 - Oct 23
Grand Riviera Princess - All Inclusive
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About the neighborhood

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Tres Rios Ecopark - 11 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive
  • Cozumel Intl. Airport (CZM) - 13 miles/20.9 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬7 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Privilege Lounge - ‬16 min walk

About this property

Princess Family Club Riviera - All Inclusive

At Princess Family Club Riviera - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving international cuisine, Buffet Family Club is one of 12 restaurants and 20 bars/lounges. Other highlights at this luxurious resort include a nightclub, a free kid's club, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 144 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Conference space (27254 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 6 outdoor tennis courts
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive offer free cancellation for a full refund?

Yes, Princess Family Club Riviera - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Princess Family Club Riviera - All Inclusive ?

Yes, there are 12 outdoor pools and a children's pool.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Princess Family Club Riviera - All Inclusive ?

Yes, there's free self parking.

What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Princess Family Club Riviera - All Inclusive ?

No, this resort doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.

What is there to do at Princess Family Club Riviera - All Inclusive and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Princess Family Club Riviera - All Inclusive also has 20 bars, a nightclub, and a waterslide, as well as a Turkish bath, spa services, and an arcade.

Are there restaurants at or near Princess Family Club Riviera - All Inclusive ?

Yes, there are 12 onsite restaurants, featuring international cuisine.

Does Princess Family Club Riviera - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Princess Family Club Riviera - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Princess Family Club Riviera - All Inclusive like?

Princess Family Club Riviera - All Inclusive is located a short 18-minute walk from Playa Xcalacoco.

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Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Children
Service staff
Room
Beach
Restaurant
Buffets
Entertainment
Booking
Water

What guests liked

  • The pools were warm, clean, and great options for families with multiple pools and activities available. (20 reviews)
  • The all-inclusive experience offered a wide range of activities, excellent dining options, and exceptional staff service. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!
6-night trip

10/10 Exceptional

Everyone was very friendly

10/10 Exceptional

Great service
David, 6-night trip

10/10 Exceptional

It’s all inclusive which I enjoyed. It is very family friendly. They have an ice cream shop inside the resort with unlimited access. The food was good. They always have activities going on thru the day. Would definitely come back.
Maria G, 5-night trip

10/10 Exceptional

Place was nice ,very clean. Workers very friendly. Very nice place. I will go again.
Hebler, 4-night trip

10/10 Exceptional

This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time
Lisa, 5-night trip

10/10 Exceptional

The grand riviera family club was amazing we had a blast
Jessica, 4-night trip

10/10 Exceptional

The staff were very friendly. Food was superb. Pools were super clean. Everything was accessible. I will visit again :)
Joao Henrique, 4-night trip

10/10 Exceptional

Nice staff and facilities. Must try out
Hardik, 5-night trip

10/10 Exceptional

Perfect for family vacations....
Jagjit singh, 5-night trip

10/10 Exceptional

Friendly stuff, and good rooms. The food could be slightly better. Being at the sea, I was expecting more sea food, especially varieties of fish.
Genadi Vasilev, 7-night trip

10/10 Exceptional

Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stephen Corey, 12-night trip

6/10 Good

Wasn’t very accommodating for a big group traveling together that wanted to eat a dinner together for a birthday celebration. Not a lot to do. Had to shuttle (pay) to town to eat good.
Julia, 6-night trip

8/10 Very good

Food was great,
Paolo, 6-night trip

2/10 Poor

We were not told the property was under construction and the food was not good.
Taylor, 6-night trip

8/10 Very good

Great pools
Harold, 10-night trip

10/10 Exceptional

Great place to stay
Luke, 4-night trip

6/10 Good

It was ok. They are very pushy trying to get you to become a privileged member. I would not go back.
Sherri, 7-night trip

8/10 Very good

Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Abbey, 7-night trip

2/10 Poor

No connecting rooms
Jeannette, 7-night trip

10/10 Exceptional

Loved the a la cartes and how they had gluten free options at all of them.
Sarah, 7-night trip

4/10 Fair

The food and service was poor, would never visit again.
Latif, 5-night trip

8/10 Very good

This was my sixth time staying at the Princess, first time in the family club. As always, the staff was super guest-oriented and friendly. The resort was very clean. We ate at the family buffet, the main buffet, and four different reservation-required restaurants. Overall, we were underwhelmed by the quality of the food, especially as compared to the Platinum adults only resort next door. The food wasn’t bad in the sit down restaurants, but very under-seasoned. The service, however, was very good. Perhaps part of this is because the resort is undergoing renovations and some of the restaurants have been relocated. All the staff was so great with our three year old daughter and very accommodating. The biggest drawback was the resort’s partnership with Royal Holidays timeshare program. We were hounded about attending their meeting, which was promised to be a little over an hour, no pressure, no obligation, and at the end, we were promised Platinum privileges for the remainder of our stay. We met with Enrique who was extremely chauvinistic, rude, arrogant, and disrespectful. When we told him my husband and I met at work, he asked if I was his secretary, with a laugh (I make more than my husband ever did, thank you very much). He accused us of only attending to get what was promised to us, and repeatedly and rudely pressured us to buy the package offered. It was troubling that a company Princess partnered with (and had parked at their family club) would endorse such a company.
Melissa, 5-night trip

8/10 Very good

The rooms were great and the AC worked very well. The jetted tub was nice. It was helpful to have multiple restaurants throughout the resort. The food was hit or miss, not terrible but not great. We loved the ice cream parlor. There was a good variety of pools. The beach was horrible. I'm not even sure it was open because of all the sargasso. It smelled really bad too. We would consider staying here again, but may check out other options first.
Carlos, 7-night trip

2/10 Poor

The drinks they offer are of low quality, the good ones are sold in different restaurants.
Francisco, 5-night trip