Where to begin? Well, I would have to say the personnel at the front desk were extremely unfriendly and even unprofessional. Not a smile, not a greeting, nothing. They go out of their way to avoid eye contact with you when you ask them. Something, even turn their heads to the side and ignore you. They appear to be completely untrained regarding hospitality. Garbage collectors would have been friendlier. In fact, they acted rather annoyed when we informed them that our air conditioner was barely working. We asked that they replace it since it was a portable unit. Of course they didn’t. Our room was extremely stuffy and hot. Very uncomfortable. Also, they refused to give us plastic drinking cups, of all things, for our room. We actually had to go to a restaurant outside the hotel and purchased them. Imagine. There was no mini fridge in the room, and since there is no ice on the property, we had to purchase a bag of ice in order to keep our beverages cool. My friend and I from the United States are fluent in Spanish and our traveling companion is from Chihuahua, so there was no language barrier. Just unfriendly and unprofessional people at the front desk. I have stayed in this hotel several times in spite of the weak Wi-Fi because of the location. I will never stay here again, nor will my friends. Extremely disappointed. I cannot recommend this Hotel to anyone.