We stayed for 2 nights over Christmas. The barrier to get into the complex didn’t work and there was no response from the button at the side, so we had to phone the hotel to get in. We were given room 313 but there was no lift. We are in our late 70s and had to climb up the stairs with all our luggage and Christmas parcels. The room and bathroom were large but soulless with inadequate lighting. Although it was warm downstairs, our room was cold as the radiators weren’t working. The television didn’t work either and nor did the internet. We were given a small electric heater which was completely inadequate as there was a heavy frost outside. We had to put on extra clothes and get into bed to keep warm. The bathroom had no heat at all and was freezing cold. At 2am we woke to find the radiator on, but it was off again by the morning, which is when we found that the coffee machine didn’t work and the toilet roll holder fell apart. We have never stayed in such an awful hotel and it completely spoilt our Christmas stay in Sheffield.
Annette
Annette,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
Staff were friendly and helpful. We were able to park up and check in early. The hotel was warm and welcoming, our room comfortable, clean and well equipped.
Our breakfast was excellent.
Dana
Dana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 20 日
The staff were very helpful. The room was large and clean. The breakfast were fine. The location was perfect our our purposes.
Benjamin
Benjamin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
Always great service, quiet comfortable room and a fabulous breakfast.
Sue
Sue,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 14 日
Clean and comfortable room. Lovely breakfast. Friendly staff. Our only negative was that having had a ground floor room allocated to us at the time of booking (due to bringing a baby) this was changed the day before our arrival to the top floor. However staff did help with all our luggage, we’d have just preferred not to carry her up 2 flights of stairs! We would definitely stay again in a family friendly room.
Victoria
Victoria,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 14 日
The room smelt of smoke so I was unable to stay. It seemed clean.
Nicola
Nicola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Nice polite staff
Martin
Martin,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
Room felt too small
Philip
Philip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Scott
Scott,1 晚行程
Hotels.com真实住客点 评
8/10 很好
2025 年 12 月 7 日
Jo
Jo,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 5 日
Russell
Russell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
The room was very clean with good facilities, the location is great, a nice walk through the botanic gardens to shops and cafes at Eccleshall Road
Matthew
Matthew,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 30 日
The staff support was completely lacking
Glynis
Glynis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
What a brilliant hotel
Mr Ashley
Mr Ashley,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
All good
Phillip
Phillip,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 21 日
Excellent breakfast and bar. Small bedroom but clean
Gethin
Gethin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 20 日
Richard
Richard,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Clean rooms nice size shower courteous staff and a nice good breakfast
graham
graham,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Sive
Sive,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
matthew
matthew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 10 日
Breakfast was excellent, room was clean
Chan
Chan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 5 日
Good menu for breakfast
Efficient service
Stephen
Stephen,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 31 日
Adam
Adam,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 29 日
The hotel gave a bad vibe upon arrival. Car park was dismal and reception staff admitted they had experienced break ins. Room was not clean with previous occupants poo waiting to greet us in the toilet. Having stayed in some rare hotels in the past in war zones and third world countries, this place really does rank as the worst. Despite it being late and pre-booked, we chose to leave and stay elsewhere. Certainly would not recommend.