Does C'haya Hotel offer free cancellation for a full refund?

Yes, C'haya Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at C'haya Hotel?

Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 6:30 PM.

Are pets allowed at C'haya Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at C'haya Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at C'haya Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at C'haya Hotel and nearby?

Have fun during the warmer months with activities nearby such as snorkeling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near C'haya Hotel?

Yes, there's an onsite restaurant, Amuse Cafe.

What's the area around C'haya Hotel like?

C'haya Hotel is in Tanjung Aru, a short 8-minute walk from Tanjung Aru Perdana Park.

C'haya Hotel, Kota Kinabalu: Hotel Reviews, Rooms & Prices

6/10 Good

Feb 3, 2025

one option close to airport

Not a hotel to say anything exciting about. It’s ok if you’re looking for a place closer to the airport. TV was not working, internet disappointing, no breakfast on one day, the next day they had no jam for the toast, pool was very busy. Rooms are ok though.

4-night trip

4/10 Fair

Nov 25, 2023

Staff unhelpful - no luggage help for older couple. Cafe closed on arrival; we were given the impression that it was closed permanently but we were surprised to find it open when checking-out without breakfast! Corridors smelt musty.

Terence, 1-night trip

2/10 Poor

Sep 30, 2023

Cheap hotel, poor service

So unfriendly and no information. Pool open but bar not, said could get breakfast, banner up but no activity. When checking in was told I had a free upgrade, then they in Malaysian changed their mind. Disappointed mis-informed. Room tired. No information given less room number and card. Cheap hotel.

Kate, 1-night trip

8/10 Very good

Aug 30, 2025

It was okay. Staff were professional but seems as if they're in mourning whenever I appeared. Conversations just stopped, etc. It's the hospitality industry. You might have to talk with people who don't look like you. Sorry. Rooms were fairly clean. The thing about the tourist tax and deposit was annoying. They only accept cash but there's no ATM in the lobby. I already paid online but I have to make a cash deposit and such. I asked for another towel because I had to use one for the floor and the other had fallen. They charged me 10 ringgit cash and did not return it upon check out. Why am I being charged for a towel that I am not going to keep?Modern aesthetic but it's pretty scuffed up. Carpeted corners have plenty of dust. Pool was running and seemed clean. Café/Restaurant was clean. Food was fresh and reasonably priced. It an okay hotel.

Daniel, 2-night trip