可以免费取消我在塔哥图卢姆 G 酒店的预订并获得全额退款吗？

是的，塔哥图卢姆 G 酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

塔哥图卢姆 G 酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在塔哥图卢姆 G 酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：23:00。退房时间为 12:00。

在塔哥图卢姆 G 酒店及其附近有什么游览观光项目？

现场活动包括划皮艇和瑜伽，您可以畅享其中。现场娱乐活动包括瑜伽。尽情享受 SPA 水疗，然后到室外泳池游泳。塔哥图卢姆 G 酒店也拥有私人海滩、私人游泳池和桑拿房，以及蒸汽浴室和花园。

塔哥图卢姆 G 酒店店内或附近是否有餐厅？

是的，Tago Restaurant提供国际美食。

塔哥图卢姆 G 酒店配备任何户外私人空间吗?

是的，每间房间都有私人游泳池和配备家具的阳台。

塔哥图卢姆 G 酒店周边区域环境如何？

塔哥图卢姆 G 酒店位于饭店区的图卢姆海滩，仅需 20 分钟步行可至Ven a la Luz雕塑，20 分钟步行可至斯菲尔异客现代美术馆。

图卢姆塔哥图卢姆 G 酒店住宿优惠| Hotels.com 好订网

Q: 塔哥图卢姆 G 酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

10/10 绝佳

2025 年 11 月 15 日

The staff were extremely friendly. Especially grateful for Emmanuel who was a major help throughout our stay.

Ashwin，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 12 日

Habitación amplia. Tuvimos un problema con AC, sin embargo lo resolvieron cambiándonos amablemente de habitación. Limpieza dentro de habitación muy buena, sin embargo en balcones y alberca con algunas fallas. Personal muy amable, poco capacitado.

ROCIO，6 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 10 日

Staff were great, our family of 3 had a great time. Really relaxing. the rooms are awesome. A good friend of mine said it best: "Cancun is just another US state" - its a shame that Tulum in general is so expensive. To come from Sydney and find that food and drink is basically the same price as back home is a bit disappointing. If we go to Mexico again it will have to be a not so touristy part.

Lee，8 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 14 日

So the room were spectacular. The service fantastic, the food was delicious an the cocktails out of sight. the only thing that was a surprise is that when we wanted the outdoor pool was not always available. Of course the pool took about an 1.5 hours to get heated, but when we requested to have it turned on, we were never alerted that they would not end up doing it. So after a beautiful romantic walk back from dinner the pool was cold..... A bit of a Debbie Downer since the pool is used in high lighting the property rooms. I would still stay there again, but would ask for them to contact us if they will not be heated after we asked. The beach club was more then comfortable. EVERYONE went beyond the usual for great service. Other then that, we had a magical time. Thank you Tago Tulum

Nancy M，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 8 日

Everything was amazing from the time I arrived until the time I left

Ashley，4 晚行程

Expedia真实住客点评

2/10 很差

2025 年 9 月 5 日

Amine，9 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 4 日

Michael，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 3 日

We have an amazing experience, super recommend it, everything clean and the staff super kind, very good location

Albert，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 18 日

The hotel was fairly nice but the surroundings and smell from the beach was awful. The beach looked horrific because of the sludge and seamoss, which I assumed created the awful smell. There should be clear notifications posted on the hotel site regarding the beach area so that travelers are aware to ensure the stay is accommodating for them. You definitely could not enjoy the beach or the view

Gail，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 16 日

Great staff and accommodations.

Nkosi Kulumumba，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 13 日

Super nice property, staff was very friendly! Would definitely stay again! Note that the area on the beach strip is very expensive dinning and limited transportation options that don’t break the bank! Bike rentals are you best option but even on the beach front road you have to pay to park your bike for dinner.

Olivia，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 9 日

Love the Location and the proximity to the beach. I had ocean front room. The bar at the front of the hotel needs some type of ventilations. It gets hot while sitting enjoying a drink.

Eli，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 8 日

Carlos，7 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 6 日

4 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 8 月 3 日

Well… I was there 2 weeks and The staff A+. Helpful and sweet. The bed A+ in comfort D- sheets. Sweating all night, but that is partly due to them shutting the ac off in the middle of the night. You can turn it back on but that means I woke up every night after 3:30 literally soaked, wet bed sheets and all to turn it back on. So 💩 sleep. The beach was piled with seaweed, I could have gotten over that if maybe the pool had more privacy. At 1st glance you will be impressed but upon examination it was semi- dilapidated. Stains on the white curtains, buckling patio boards. Etc. which again I could have overlooked if not for the ac and lack of warm water. Daily cold showers really blow. The water was not even on when I 1 st arrived, that took a few hours and by then I missed the activity I was going to. Messed up my whole 1 st day. 🚕 are starting at 35 usd just to go anywhere at all. So rent a car or ya… oh and food takes forever and is mostly mid for the price but I only tried a couple things. Oh and this is petty but a man definitely designed this space. No bidet, no removable shower head and 💩 lighting for vanity. So ya in all, I feel catfished. This is not whatever stars it claims. I feel bad telling the truth bc staff was so nice but ya. For like 120 less a night I would have been like ok ya.

So the electricity went out a few times, and or they were turning off the power nightly to turn off ac which I guess turned fridge off idk but my food was rotten after a few days.

The place was cleaned well yes absolutely, when they cleaned it. They kept knocking too early then never coming back.

Andrea，14 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 28 日

Great service from VERY FRIENDLY staff. Cleaning was ok, but not exceptional. Overall nice stay

Steen，6 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 27 日

El diseño arquitectónico del hotel es muy agradable. En particular, las habitaciones son placenteras, armónicas, espaciosas y bien logradas. Disfrute mucho la privacidad de la alberca privada y sus vistas. La atención del personal es cuidadosa y muy amable.

Luis Espinosa，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 23 日

Todo cool

Ezra，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 21 日

La habitaciones está

alfonso，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 17 日

Great Experience

Great service and hotel

3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 13 日

I’m rating this property 5 stars because the rooms are wonderful!! The beds are very comfortable, bathroom is huge and the shutters make the room dark. The icing on the cake is the private pool in the patio! If you asked for the staff to warm it up, it stays on until 10pm and it’s the absolute perfect temperature. I’m not sure if all the upstairs rooms are the same but we were put initially in an upstairs room and the AC was via control and very weak, making the room hot. They immediately moved us downstairs and it was the perfect temperature with actual central air conditioning. The ambiance in the hotel was boring as not many people on the property. The beaches in tulum are ugly due to algae and the hotel pool is a joke, barely bigger than a jacuzzi. Also the hotel food is not that good. BUT like I said, perfect room with an amazing private pool. The hotel is within 1/2 mile from the main strip (1 mile from major clubs, 20 min walk). The area was very safe to walk even though the hotel is not right next to the action. Gym is also small but has weights up to 60 lbs dumbbells, cardio machine, bench and curl bars. The staff is very nice and even though we staid out late every night in the pool, they never said anything to us. I’d definitely stay here again.

Gabriela，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 6 日

The property itself was great. Right on the beach, the room had a private pool. It was a perfect getaway spot if you are looking to be a $20-30 ride away from the big parties. The staff was readily available to help via WhatsApp. The rest of this list is not really the fault of the hotel but something travelers should be aware of: -May through September is peak sargassum (type of seaweed) season so the beach and water are not really accessible. -The constant reminder to tip and “tip is not included” was a bit annoying. It didn’t change my standard 20% tips but the frequency was annoying -The hotel advertises as “LGBTQ+ friendly.” I’ll say they are “admitting” but not “friendly.” The little jokes and laughs each time an attendant would walk by or after taking an order was a bit childish. Granted, I wasn’t expecting PV- or MC-level friendliness in Tulum but this was unwelcome. All that being said: hotel gets a 5; service 4; Tulum as an LGBT+ welcoming place gets a 2.

Frank，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 1 日

Staff

Ivan，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 6 月 28 日

The property was excellent. The rooms were gorgeous and well serviced throughout our stay. The staff went above and beyond to make us feel welcomed. The 4 starts is purely for the fact that like everywhere in Tulum & southern Yucatán peninsula the sargassum seaweed was awful and made it impossible to swim in the ocean and smelled gross. No fault of the facility. One lady said it’s the worst she’s seen it in 12 years. But the area was very slow as well which pro- we felt like royalty but definitely was not super ideal. Not really close to anything other than a couple of restaurants. No shopping. The food at the hotel was TOP TIER. amazing. The octopus chips app thing was incredible. Also the most comfortable hotel bed & pillows I’ve ever experienced

Abigail，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

Fantastic hotel

This was the best hotel experience I’ve had. We stayed a few months ago, but it didn’t save my review I guess. The staff are amazing, literally 12/10 service. The location is fantastic, with a very nice beach and great food/drink options.

Andrew，5 晚行程

Hotels.com真实住客点评

塔哥图卢姆 G 酒店

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可以免费取消我在塔哥图卢姆 G 酒店的预订并获得全额退款吗？

塔哥图卢姆 G 酒店有游泳池吗？

塔哥图卢姆 G 酒店是否允许携带宠物入住？

塔哥图卢姆 G 酒店是否有停车场？

何时可在塔哥图卢姆 G 酒店办理入住和退房？

在塔哥图卢姆 G 酒店及其附近有什么游览观光项目？

塔哥图卢姆 G 酒店店内或附近是否有餐厅？

塔哥图卢姆 G 酒店配备任何户外私人空间吗?

塔哥图卢姆 G 酒店周边区域环境如何？

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