Even though this hotel is in a good location for experiencing Old Quebec City, I will unfortunately have to give them 1 star for their customer service alone. When I checked into the hotel I was informed that I should be leaving my snow boots by the front door in the community shoe cubby, as to not track snow/water onto the carpet and wood flooring. There was a code lock on the front door, so I thought that my shoes would be safe. Sadly, the morning we had to leave for the airport (around 3 am), they were not where I had left them less than 12 hours prior. I texted the hotel about the situation and they responded that morning that they would look into the security footage. After a day or two of me checking in for updates, I was informed that they didn't see any footage of anyone taking the shoes, so there was nothing they could do. When I asked them for some kind of compensation they doubled down, and then never responded to my last message stating that I would unfortunately have to leave a bad review. These were not cheap boots that were stolen, and because of this I had to wear my only other shoes to the airport (which were high heels), leaving my feet cold and uncomfortable.
I will also add that the hotel is obviously very old, which isn't necessarily a bad thing, but prepare yourself for some older fixtures/appliances with some wear and tear. The walls are also extremely thin, so you can hear anyone in the hallway, on the staircase, and sometimes even on the floor above.