Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price.
Yung Yee
Yung Yee,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 2 月 7 日
Leung
Leung,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 9 日
Great central location with lots of bars and restaurants within close walking distance.
The room I had was huge and had everything I needed.
Breakfast was ok but nothing special
Suzy
Suzy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 9 日
Mitt i city, mycket av allt
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 23 日
The reception staff was very help the woman explained about what the hotel had to offer. The room was massive and the bed was so comfy. It was very clean lots of towels, pillows and the the room temperature was perfect.
The shower has excellent pressure and was nice and hot. I slept really well and breakfast was good.You have a good choice of food, so catered for all.
ANNA-MARIE
ANNA-MARIE,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 22 日
The hotel is in a central location and the room was good condition.
I’ve rated the stay average as they did not honour the discounted parking which was displayed on Google when I searched for available parking.
Charlene
Charlene,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 19 日
Clean
Spacious rooms
Great breakfast
Staff are lovely
Shani
Shani,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 18 日
Everything was excellent except the check-in - long wait times
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 17 日
Ronald
Ronald,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 11 日
Nothing worked except the team who did their best . The room had no heating and no phone . The public area ( all day dining, bar and reception ) had no WiFi so even getting and tracking an uber was a mission . I was given a different room that was in desperate need of maintenance. Very sad as the building is lovely and the location great . I was told all the phones were removed from the rooms as part of ongoing renovation . Pretty sure this violates health and safety. Would like a refund
Sarah
Sarah,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 10 日
Charlie
Charlie ,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 10 日
Heating was not working.
Phone was bot working to inform reception heater was broken.
Hairdryer was broken.
Fridge was broken.
Informed reception and told we could have half money back if informed Hotel. Com.
Hannah
Hannah,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 9 日
Helt greit
Inger
Inger,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 4 日
Philip
Philip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 3 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 1 日
Great room and great staff. Plus very close to everything. I couldn’t have asked for anything better.
Douglas
Douglas,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 31 日
molly
molly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 26 日
Craig
Craig,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 26 日
David
David,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 25 日
The room was very neglected, tiles near the sink in bathroom were no longer fixed down. The water had already been drank from the bottles provided and the room itself was dirty.
Kayley
Kayley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 25 日
My wife and I have stayed in this hotel numerous times. The hotel is lovely. Rooms are very clean and the beds are so comfortable. The staff are very polite and helpful. The hotel is located central to all parts of the city. We can't wait to revisit in the near future.
We
Graham
Graham,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 24 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 24 日
The hotel is in a great location, this along with a comfortable room and attentive staff made my stay enjoyable
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Olivia
Olivia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 19 日
Very nice room with everything you need and a confortable bed. Nice area 2 minutes walk from Mathew Street and 10 minutes from Liverpool One Bus Station. The bar at the hotel is very nice and well equipped, and made a fine coffee.