Does Hakone Yumoto Hotel offer free cancellation for a full refund?

Yes, Hakone Yumoto Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Hakone Yumoto Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Hakone Yumoto Hotel?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 10 AM.

What is there to do at Hakone Yumoto Hotel and nearby?

Onsite recreation at Hakone Yumoto Hotel includes hot springs.

Are there restaurants at or near Hakone Yumoto Hotel?

Yes, there's an onsite restaurant.

Does Hakone Yumoto Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hakone Yumoto Hotel like?

Hakone Yumoto Hotel is a short 11-minute walk from Tenzan Onsen and 5 minutes' walk from Tamadare Falls.

Hakone Yumoto Hotel, Hakone: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 1, 2025

This is a very nice friendly hotel

Meagan, 1-night trip

6/10 Good

May 7, 2025

The free drinks in the evening were nice.

Alfred, 2-night trip

10/10 Exceptional

Feb 9, 2024

Amazing stay!

Jesse, 1-night trip

8/10 Very good

May 1, 2025

Good room bath facilities, good options and public bath as well. The sleeping foam mattresses were dirty, so we decided to use the usual Japanese floor futon mattresses.

Robin, 1-night trip

4/10 Fair

Jun 3, 2025

There was an onsen on site. That was the best part. I didn't like the room at all, dirty , barren with limited amenities.

Pooja, 1-night trip

8/10 Very good

Jun 13, 2025

The staff were nice and friendly, the room was a bit on the older side, but it was very large and japanese style with the beautiful view of the mountains. The only downside was the distance of the hotel from the station. We had to walk for a long time with a carry on as it only showed 15 min walk on google map, but we ended up walking for well over 25 min and it was very steep. I guess we had to get a taxi. The arent many restaurant close by so we ended up adding the dinner and breakfast whichw were both bau

Hamed, 1-night trip

6/10 Good

Jun 18, 2025

The beds and pillows were very hard. Breakfast was OK. Take the K bus to and from the train station. The walk to the bus stop is dangerous because of blind spots in the street, so be very careful and walk on the shoulder areas of the road.The Onsen was good, men and women have separate areas. The staff were nice and helpful. You can take a shuttle bus back to the train station. It's more convenient and cheaper. You can take the K bus to the lake and from there, take the lake cruise to the Hakone Ropeway. From the Ropeway, I don't recommend the tram and the train route to the Hakone Yumoto station. It's too long and nothing to see.

Mir, 1-night trip

10/10 Exceptional

Oct 22, 2023

Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days. Beautiful and walkable to downtown Hokane. They have table tennis as well.

michael, 2-night trip

8/10 Very good

Jan 19, 2025

The hotel is old and in disrepair but everything works. The food is just adequate but the open bar with beer, sake, wine, shochu helps. The onsen was fine with one large rotemburo outside and three large baths of varying temperatures inside. The service was great though, the staff always greeted you with smiles and were very helpful. It’s a 23 minute walk uphill from the train station or an 800 yen ride by taxi.

stephen, 1-night trip

10/10 Exceptional

May 18, 2024

Excellent staff service. Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold. The room was great in size and felt very comfortable.

Patricio, 3-night trip

8/10 Very good

May 16, 2025

The hotel was clean and comfortable, with a nice hot springs onsen included (although a small municipal hot springs tax will be added to your bill at check out.) The hotel is a 20 minute walk from the station which is a haul with baggage, especially because you have to climb a bunch of stairs. There is a bus but it doesn’t run frequently. Of course you can take a taxi. A minor complaint is that they have a low table and chairs set up in your room and you have to move them yourself to set up your futon. I appreciated the mattresses in the closet- we put them on top of the futon which made it more comfortable.

Joel, 2-night trip

6/10 Good

Jun 13, 2024

This traditional hotel is showing its age, the staff are very helpful and friendly. The area is a ~20 min from the station and 10 from the nearest convi. It is located top of a hill so expect a climb when you walk back with groceries.

Daniel, 2-night trip

8/10 Very good

Oct 17, 2024

Showe. Bathroom challenging for taller peopel

Harvey, 3-night trip

10/10 Exceptional

Aug 9, 2024

Excellent service, far location

The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work

Denise, 1-night trip

6/10 Good

Oct 9, 2023

I imagine that this hot springs resort in its early years was incredible. It has the typical Japanese ambiance but things are very worn and some floors seemed even abandoned. Yet, the staff was great and very helpful. I feel I paid twice or more for the value I received in exchange.

Edgar, 1-night trip

10/10 Exceptional

Apr 20, 2024

The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.

John, 2-night trip

4/10 Fair

Jan 27, 2024

The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.

Seung Min, 3-night trip

4/10 Fair

Jul 29, 2024

Although the nightly rate I paid was not exorbitant, it was still relatively high. Unfortunately, the buffet meals included with the room were extremely unpleasant. The dishes were overly salty, and the raw shrimp tasted stale, rendering it inedible. The excessive saltiness made all the food nearly unbearable, with only the fresh tomatoes proving to be somewhat palatable. Consuming fresh tomatoes as the sole acceptable option for two consecutive days was not what I expected after paying for a Ryokan experience. Furthermore, I observed mold in the room, and the onsen bathtub emitted a musty odor from the ceiling, greatly disappointing me.

Hana, 2-night trip

4/10 Fair

Apr 4, 2024

We had a 2 night stay at this hotel. First, this hotel is on a hill, which is not obvious when booking. Taking a cab or the bus is helpful. We arrived to find that the bathroom had a dead bug and grime. We went to the front desk to request a cleaning, and were told this was going to be done. We came back after dinner to find it was not done. Nor was there any cleaning done the day after. We also asked if we could change rooms, but were told first that the hotel is fully booked, and the next day that "someone in charge" will be there in the afternoon to see about a room change. We never heard back. We asked hotels.com if we could get a refund and book a different hotel for the second night, but hotels.com could not get a hold of the hotel by phone. We looked back and noticed that for the room we booked, only one picture of the bathroom was available, and it was of the tub. The premium rooms were renovated, and the new bathroom does feature prominently, which is a misrepresentation because it made us think all rooms were renovated. The rest of the room was quite dated as well including very old mini fridge and safe. The breakfast is quite good. However, they do charge JPY 6600 for the buffet dinner, and we did not have it as we thought there were many cheaper options in town.

Toilet is enclosed; however the wallpaper is dated and there is very little room to move.

Appliances quite dated including mini fridge (right) and in room safe (centre down)

2-night trip

4/10 Fair

Dec 5, 2025

チェックインの時の説明があまりなかったので、色々と困りました。食事も冷めてしまっていてイマイチでしたレストランの接客は良かったですがフロントの方はあまり感じが良くなかったです

kazuhiro, 1-night trip

8/10 Very good

Jul 14, 2025

写真より実物は古い感じがしました。スタッフの方が優しかったです。24時間のドリンクバーや無料のカラオケなどアメニティがとても充実していたのが嬉しかったです。男性の露天風呂が無かったのが残念でした。女性の温泉はとても大きくて気持ちよかったです。夜と朝に温泉に入りました。夜には気づかなかったんですが、脱衣所から近所の駐車場が丸見えだったのには驚きました。また、朝に露天風呂に入った時に周りの客室や道路が見えることに気付き、もう少し目隠しを強化して欲しかったです。朝ごはんはバラエティにも豊富で美味しかったです。

Natsume, 1-night trip

8/10 Very good

Jun 26, 2025

Loved the Onsen and the amenities provided. Eat-in is kinda pricey so we ate Conbini food mostly. Walking to Hotel is not far from station BUT is uphill. The hotel has seen better days but overall it was the best value we found with on-site Onsen

Marco, 1-night trip

10/10 Exceptional

Jun 7, 2025

难忘的旅行，非常好的服务

HUAMEI, 1-night trip

8/10 Very good

Jun 6, 2025

Die Unterkunft liegt etwas abgelegen. Sehr spezielle Zimmer, typisch Japanisch was cool war. Z.t könnten Fugen etc erneuert werden, sehen nicht mehr hübsch aus.

Marco, 2-night trip

10/10 Exceptional

Apr 19, 2025

하코네유모토역 근처에서 가성비 있게 료칸을 즐길 수 있는 좋은 호텔입니다. 하지만 노천탕은 개방되어있지 않아 사용해보지 못해서 정말 아쉬웠어요. 저녁식사와 아침식사 모두 만족스러웠지만 저녁식사가 가격을 생각하면 아쉽게 느껴졌습니다. 그리고 호텔까지 갈 수 있는 셔틀버스에 대해 미리 알려준다면 정말 좋을 것 같습니다. 첫날 20분 넘게 걸어가니 많이 힘들었거든요. 아쉬운 부분도 있었지만 정말 깨끗하고 위치도 좋아 숙소에서 좋은 경치를 볼 수 있는 숙소였습니다.

JONGHYEOK, 1-night trip

Hakone Yumoto Hotel

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Japanese Style Room, 10 Tatami-mats, Non Smoking

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Japanese Western Room

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Japanese Style Family Room, Non-Smoking

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Premium Triple Room, Multiple Beds, Mountain View

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Japanese-style room 8 tatami mats,Road side - for those who don't mind noise [Non-smoking]

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[Road side] Reason for sale,10 tatami mats + next room,Great value for large groups

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