可以免费取消我在Mereva Tulum（梅瑞瓦图伦）的预订并获得全额退款吗？

是的，Mereva Tulum（梅瑞瓦图伦）在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Mereva Tulum（梅瑞瓦图伦）有游泳池吗？

是的，有2 个室外游泳池。住客可以在 09:00 至 20:00 期间使用游泳池。

Mereva Tulum（梅瑞瓦图伦）是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

Mereva Tulum（梅瑞瓦图伦）提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车往返 USD 288。

何时可在Mereva Tulum（梅瑞瓦图伦）办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。延迟退房需要支付 USD 50 的费用（视客房供应情况而定）。提供无接触办理入住和无接触办理退房服务。

在Mereva Tulum（梅瑞瓦图伦）及其附近有什么游览观光项目？

现场活动包括划皮艇、划船/划独木舟和钓鱼，您可以畅享其中。附近的其他娱乐活动包括生态旅游。您可尽情享受 SPA 水疗，还有 2 个室外游泳池供您游泳。Mereva Tulum（梅瑞瓦图伦）也拥有SPA 服务和野餐区，以及花园。

Mereva Tulum（梅瑞瓦图伦）店内或附近是否有餐厅？

是的，有一家店内餐厅。

Mereva Tulum（梅瑞瓦图伦）周边区域环境如何？

Mereva Tulum（梅瑞瓦图伦）位于在水滨，仅需 12 分钟步行可至图卢姆国家公园，15 分钟步行可至美洲虎公园。

图卢姆Mereva Tulum（梅瑞瓦图伦）住宿优惠| Hotels.com 好订网

Q: Mereva Tulum（梅瑞瓦图伦）店内或附近是否有餐厅？

是的，有一家店内餐厅。

8/10 很好

2025 年 9 月 5 日

Beautiful Instagram perfect place.

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

Frank，3 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 8 日

The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.

Steven，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

Brandi，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 28 日

My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.

Jillian，5 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 21 日

Regina，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 20 日

Muy padre el hotel y muy buena atención del personal. Hubo sargazo, pero es un tema de la zona en esta temporada

LUIS GERARDO，6 晚行程

Expedia真实住客点评

8/10 很好

2025 年 6 月 18 日

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

ALIX，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 8 日

If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.

Carmen Susana，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 1 日

Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.

Gregory，7 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 5 月 30 日

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

Chaitanya，2 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 27 日

We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.

Kira，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 12 日

Beautiful location and the staff are amazing

Tamela，6 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 8 日

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

Laramie，5 晚行程

Expedia真实住客点评

2/10 很差

2025 年 5 月 2 日

DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad

Susan，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 2 日

Wendy，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 5 月 1 日

Steven，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 28 日

Excellent location, a few steps of the cenote and the sea. Amazing

Diego，2 晚行程

Expedia真实住客点评

6/10 好

2025 年 4 月 28 日

Alejandro，5 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 26 日

I would give this place 10 stars! Wonderful place and wonderful people!!!

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 20 日

Julie，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 14 日

Absolutely loved staying here! It was so peaceful, beautiful, & calm. I loved our room & the staff was so amazing! They were very accommodating & friendly!

vanessa，7 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 4 月 13 日

The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping

Stan，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 12 日

Magical Little Gem

We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!

Heidi，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 6 日

Great staff!

christopher，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 24 日

I spent a week with my daughter who is 15 years old. Critical things like dining options, quality of the beds, quality of the air conditioning, cleanliness and attention to the customer are top notch 10/10. All staff are great, In particular, Mr Aaron and Mr Norberto in the restaurant and bar of Mereva are the very best top notch superb---!!! the only thing I did not like which is not MEREVAs fault, is that the snorkeling in the hotel beach is not the best, and the beach itself has a lot of rocks in it and does not have big waves which my daughter and I enjoyed very much. That being said, there is a beautiful Cenote where you can snorkel and scuba dive at walking distance from the hotel, and1 can take a taxi and go many places that are not far away from MEREVA. Hector M

Hector，9 晚家庭旅行

Expedia真实住客点评

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