2/10 很差
2025 年 12 月 24 日
I was very concerned about roaches to say the least. This insect can get into clothes, bags, suitcases. I had to thoroughly inspect everything to ensure no roaches came home with me. No management was present for me to speak to. I did however use the link provided upon check in to communicate with them and I went to the front desk associate; however although they were very nice it was nothing they could do or offer me. When I think of Hampton Inn and Suites, I was to believe it was an upscale hotel (8.5 rating) and I would have nothing but a pleasant time. However, on top of the roach there was a constant noise for the entire time we were there. I even called in a house cleaner the morning of 12/21 to ensure that this noise was no usual and she agreed. When i called the front desk they said ok well check it once you check out. which i thought was awful. My husband also sat in the lobby from 9am to 930 and no breakfast. I then knocked on the door to the kitchen / food area to find the worker on the phone. She advised 10 minutes wait..,.yet food did not appear for any of the guest until 950 and it was very limited for all the people who were waiting. Seems a shame they express a FULL HOT BREAKFAST, and there was undercooked pork sausage, cold egg omlettes, and potatoes which were not cooked in the middle. We even joked that this is pork and must be fully cooked so guest dont get sick. The heater on the pool was not working. AWFUL
Maria
Maria，1 晚家庭旅行
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