The room itself was nice, but overall the hotel is in need of a refresh.
The restaurant toilets were in very poor condition and absolutely stank, the pools were dirty, with insects and leaves floating in them. My hotel room was a long walk from the beach and involves hills and steps, so it’s not suitable for anyone with leg, mobility, or back issues.
Service was disappointing throughout. Staff appeared very young and unhelpful, and interactions often felt dismissive. On one evening, I went to the hotel bar after dinner, only to find it closed at 10pm despite signage stating it should be open until midnight. I asked the receptionist where I could go nearby for a drink. She gave a vague answer and turned away. When I asked her to help point it out on a map, she took my phone, marked something, and handed it back without acknowledging me or making eye contact. This is not the level of Thai hospitality I have experienced elsewhere on my trip.
Food was another major issue. Despite informing the hotel at check-in that I am vegan, there were no suitable hot breakfast options available, so I had to go elsewhere and pay again for a proper breakfast, which was inconvenient and disappointing. When a “vegan breakfast” was prepared the next day it consisted only of plain stir-fried vegetables, which is not an acceptable breakfast. If you have any dietary requirements, I would strongly recommend avoiding this hotel.
Overall, not a good experience, and I would not stay here again.
