Does The Ancient Gatehouse Hotel offer free cancellation for a full refund?

Yes, The Ancient Gatehouse Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Ancient Gatehouse Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Ancient Gatehouse Hotel?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at The Ancient Gatehouse Hotel?

Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 24 (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at The Ancient Gatehouse Hotel and nearby?

The Ancient Gatehouse Hotel has a garden.

Are there restaurants at or near The Ancient Gatehouse Hotel?

Yes, Rugantino offers Italian cuisine.

What's the area around The Ancient Gatehouse Hotel like?

The Ancient Gatehouse Hotel is in the heart of Wells, a short 2-minute walk from Wells Cathedral and 8 minutes' walk from Mendip Hills.

The Ancient Gatehouse Hotel, Wells: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 22, 2025

Lovely old hotel in magical location

Excellent small historic hotel facing Weeks Cathedral. The view of the Cathedral from my bedroom was magical. Nice breakfast and very friendly staff

Peter, 1-night trip

10/10 Exceptional

Sep 30, 2025

Nice, plus the Italian restaurant

Parking was as advised, it is Salisbury you have to contend with that. Thank you.

David, 1-night trip

10/10 Exceptional

Sep 10, 2025

Brilliant overnight stay

Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.

Dawn, 1-night trip

10/10 Exceptional

Jun 18, 2025

Excellent location in a charming city

John, 1-night trip

10/10 Exceptional

Jun 23, 2025

Wonderful location

Lovely room in an interesting building in the heart of Wells. Friendly staff.

Gill, 1-night trip

10/10 Exceptional

Jun 19, 2025

Friendly and welcoming - we enjoyed our visit to Wells itself very much indeed. It was our second visit to this hotel and we would certainly choose it again!

Patrick, 4-night trip

6/10 Good

Aug 27, 2025

Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.

Tony, 2-night trip

10/10 Exceptional

Jun 10, 2025

An old character building which has a very modern feel to it. Excellent

Scott, 1-night trip

10/10 Exceptional

May 12, 2025

Ancient building, lovely hosts, great restaurant

Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.

Mark, 1-night trip

8/10 Very good

May 12, 2025

Cleanliness and laid back feel about the place.Very good value for money

michael, 1-night trip

10/10 Exceptional

Mar 21, 2025

Loved everything about it, the staff were amazing and can’t praise the Chef enough… the restaurant is top notch.

Dominic, 2-night trip

10/10 Exceptional

Mar 23, 2025

Possibly the most beautiful hotel I’ve ever stayed in and the most friendly staff possible!

Tracey, 2-night trip

8/10 Very good

Sep 16, 2025

Great service, good overall

A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.

Megan, 1-night trip

10/10 Exceptional

Jul 14, 2025

Charming visit!

We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.

View of Wells Cathedral from the Bishops Palace

View from our window (the front is under renovation)

Catherine, 1-night trip

10/10 Exceptional

Sep 25, 2024

Great stay! The restaurant was great and such an interesting building.

Bethany, 2-night trip

10/10 Exceptional

Sep 23, 2024

Wonderfully located in this historic city

Sarah, 1-night trip

10/10 Exceptional

Oct 4, 2024

The property is beautiful, the staff great and the restaurant amazing. Can’t wait to come back!

Tiffany M, 1-night trip

10/10 Exceptional

May 7, 2025

All went fine

Jerry, 1-night trip

10/10 Exceptional

Mar 18, 2025

Just as it is described on the Expedia website. We loved it. Sadly only a one night stopover but we will definitely return. It was a stunning view (Wells Cathedral) in such a comfortable room. Wonderful!

Janet, 1-night trip

8/10 Very good

Mar 11, 2025

Cathedral visit.

We had never visited Wells and was interested in going to the Cathedral and Bishops Palace. Hotel looked well placed for this. Overall a good hotel with a good restaurant. Room a bit snug and absence of shower not great for visitors of a certain age. Bath looked like too much of a slip hazard.

Richard, 2-night trip

10/10 Exceptional

Feb 28, 2025

Views of the Cathedral. Excellent location. Delicious Italian restaurant on-site with many options all around. Andy (manager) and the entire staff so friendly and helpful. Highly recommended for the price - 2 star at 4 star service. Parking not that convenient, but that is expected.

Dayna, 2-night trip

10/10 Exceptional

Jul 5, 2024

Wonderfully friendly staff. Great location just steps away from the cathedral.

George, 1-night trip

8/10 Very good

Feb 4, 2025

Nice place, great staff

Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.

Philip, 1-night trip

8/10 Very good

Apr 14, 2025

Lovely stay with an excellent welcome from very attentive hotel and restaurant staff. Room and bathroom was a bit smaller than I expected, and could do with a bit more modernising, TV was very small and floors quite uneven and creaky. But that kind of added to the atmosphere of an ancient gatehouse. Next time I would request a room with a view of the cathedral as I think these must be more spacious.

Sarah, 1-night trip

10/10 Exceptional

Jan 5, 2024

Perfect small central place to stay

I rarely do reviews but what a gem of a place.

robin, 1-night trip

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