1) Toilet drained extremely slowly, making it impossible to flush toilet paper normally. We had to use the shower spray to break up the paper in order for it to flush.
2) Washbasin faucet was damaged and sprayed water in multiple directions each time it was turned on, soaking the surrounding wall, floor, and even our clothes.
3) One side of the provided pedal trash bin was broken—the lid jammed and would not open when stepping on the pedal.
4) Remote control in the master bedroom was missing its battery cover, causing the batteries to fall out easily.
5) Three out of the five towels provided had a strong, unpleasant odor—similar to that of dirty socks—suggesting they had not been properly laundered.
6) Unpleasant odors—resembling sewage—intermittently rising from floor-level ventilation outlets near the shower area and beside the toilet. The smell was strong and highly discomforting, creating an unhygienic atmosphere.
7) Vending machine inside hotel has no cash changes.
8) Staff stated external supplier is not hotel's rezponsibility and refused to help.
9) Another staff even saying that owning a smartphone means we can make local phonecall ourselves and its our own responsibility to get another sim card to call their supplier on our own.
10) Vending machine supplier requires Malaysian bank account to refund - big inconvenience for foreign guests.
Hay Man
Hay Man,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
CHENG-CHIN
CHENG-CHIN,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
One thing noticeably is the bed sheet which has obvious stain on it. Other than that it was a pleasant experience.
Hotel Staff are nice and friendly. it is literally NEXT to the legoland, aquarium and waterpark. Super convinient. Rooms are all themed and adorable. Kids are happy.
However the The decor and facilities are outdated and lack proper maintenance and renovation.
Cross function communication was awful.
1. Reservation Team asked us to book higher floor to ensure park view, we told them our reservation details and they confirmed its park view. Upon check in they told us its either 3F+park view or 7F+parking lot view lol. No change to room type as all rooms are fully booked.
2. There was a ticket counter at the Lobby, but when we asked the VIP service and where we met the crew, they knew nothing. They told us they are different from the Legoland Admission Team....surprisingly.
The room is spacious and has a bunk bed for children. The bathroom is also large and includes a sink for kids. The breakfast offers a wide variety of choices and is delicious. The lobby on the first floor has LEGO bricks for play, making it a great place for kids to spend time.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
房間空間寬敞 不同主題內容可供選擇 周邊有美食街與超市方便遊客購買
CHIH YUAN
CHIH YUAN,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
The view of both rooms for the 2-night stays was fair. One of the water taps for kid use had some problem that the water was always hot, which was dangerous for kids. Staffs were not very friendly and polite, just so-so. Waited for half hour for breakfast even with reservation of timeslot.