I was recently staying at Rotta Hotel, the lobby officials give a good service, as for pool and sauna areas the cleaning is bad just like in the rooms, the air conditioning does not work well, I went with my Telmo to get water at the restaurant and they denied me the service, they treated me badly and told me that I had to pay for the water, they wanted me to buy a bottle since the water in a large bottle was for the destination, it was not about paying for a bottle of water but in the way they told me, those who attend during breakfast time are friendly but those on the afternoon night shift have no idea what it is to give customer service, the Ramazan server along with the two older gentlemen who work there have made me feel the worst in my stay at Rotta Hotel, I will never set foot in that hotel again, he treated me with bad attitude twice, despite the fact that they do not know how to speak English to give a service