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Royal Park Hotel & SPA

4.0 star property
Hotel with spa, near Kazakhstan Central Concert Hall

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Photo gallery for Royal Park Hotel & SPA

Dining - Royal Park Hotel & SPA (Astana)
Indoor pool - Royal Park Hotel & SPA (Astana)
Lobby - Royal Park Hotel & SPA (Astana)
Minibar, in-room safe, desk, blackout drapes - Royal Park Hotel & SPA (Astana)
Hallway - Royal Park Hotel & SPA (Astana)
In the heart of Kazakhstan, Royal Park Hotel & SPA offers an upscale retreat with a free breakfast buffet and daily manager's reception. Indulge in a Thai massage or Ayurvedic treatments at SPA-центр «ELIXIR», enjoy meals at the two on-site restaurants, and take advantage of dry cleaning/laundry services, an indoor pool, outdoor pool and coffee shop/cafe.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Bathrobes
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Bathrobes
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Private bathroom
Deep soaking bathtub
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Deep soaking bathtub
Bathrobes
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000

What's nearby

  • Bayterek Tower - 2 min drive - 2.0 km
  • Parliament of Kazakhstan - 2 min drive - 2.0 km
  • Kazakhstan Ministry of Foreign Affairs - 2 min drive - 2.3 km
  • Astana Arena - 3 min drive - 2.3 km
  • Khan Shatyr - 3 min drive - 3.1 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive
  • Astana Railway Station - 31 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Чайxана Navat - ‬12 min walk
  • ‪Costa Coffee - ‬12 min walk
  • ‪Додо Пицца - ‬6 min walk
  • ‪Tezbesh - ‬10 min walk
  • ‪Turandot - ‬1 min walk

About this property

Royal Park Hotel & SPA

When visiting Astana, Royal Park Hotel & SPA is a great choice to consider. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages, aromatherapy, or Ayurvedic treatments. An indoor pool, a bar/lounge, and a snack bar/deli are other highlights.

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite extended parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center (65 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4500 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Frequently asked questions

Does Royal Park Hotel & SPA offer free cancellation for a full refund?

Yes, Royal Park Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Royal Park Hotel & SPA?

Yes, there's an indoor pool.

Are pets allowed at Royal Park Hotel & SPA?

Sorry, pets aren't allowed.

Is parking offered on site at Royal Park Hotel & SPA?

Yes, there's free self and extended parking.

Is airport shuttle service offered by Royal Park Hotel & SPA?

Yes, an airport shuttle is available. The charge is KZT 4500 per vehicle one-way.

What are the check-in and check-out times at Royal Park Hotel & SPA?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Royal Park Hotel & SPA and nearby?

Royal Park Hotel & SPA has a spa and an indoor pool, as well as a Turkish bath.

Are there restaurants at or near Royal Park Hotel & SPA?

Yes, there are 2 onsite restaurants.

Does Royal Park Hotel & SPA have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

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Reviews

Royal Park Hotel & SPA Reviews

6.8

Good

8.0

Cleanliness

6.4

Location

6.8

Staff & service

7.0

Property conditions & facilities

Reviews

2/10 Poor

I chose this stay based on posted desciption and filters on Hotels.com. I was looking for a local stay-cation with a pool. The name of the hotel does not include the words "& Spa". The pool featured in their photos belongs to another business -- which costs $20/hour with no discounts for hotel guests. I immediately checked out.
Elizabeth, 1-night trip

6/10 Good

Что таится за красивым фасадом

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Viktor, 2-night trip

8/10 Very good

Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
1-night trip

6/10 Good

Stay

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Andrew, 2-night trip

10/10 Exceptional

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Don, 1-night trip

2/10 Poor

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
2-night trip

10/10 Exceptional

Cart was broken, had to carry bags. Everything else was just fine.
1-night trip

6/10 Good

Voyage d'affaire

La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
8-night trip

4/10 Fair

Poor service

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Sabzina, 1-night trip

8/10 Very good

적당한 호텔

Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Tae Kwon, 1-night trip

6/10 Good

Nice hotel but cold inside the room. They give y

Nice hotel but cold inside the room. They give yOur heater.
4-night trip

6/10 Good

Good choice for that price

This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Jan, 6-night trip

8/10 Very good

공항에서 가깝고 스파가 같은 건물에 위치한 호텔

청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
크박, 2-night trip

10/10 Exceptional

Good prices for this hotel

It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
1-night trip

2/10 Poor

Undvik

Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
4-night trip

8/10 Very good

주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Jaihong, 1-night trip

4/10 Fair

There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
4-night trip

6/10 Good

Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
3-night trip

6/10 Good

Overnight stay in Astana whilst in transit

The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down

8/10 Very good

Fair price and location near airport

The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center

4/10 Fair

가격대비 만족스러운 호텔

모텔급 수준임.

8/10 Very good

Hotel conveniente

Viaggio di lavoro per pochi giorni, hotel conveniente ma basilare abbastanza vicino all'area uffici e ben collegato con l'aeroporto. Ristorante molto frequentato con uno strano menù italo/cinese/kazako.

6/10 Good

Good restaurant, staff speak English. the room I had was OK but no more than that. Good to have a spa in the Hotel I Will use the Hotel again later.

8/10 Very good

nice, clean, quiet hotel

very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.

8/10 Very good

Photos qui ne mettent pas en valeur la chambre

La situation de l hotel permet d aller rapidement au centre ville. De plus l aeroport ne se situe qu a un quart environ. Devant l hotel vous trouverez une station de bus. A 5 mn à pieds vous trouverez facilement des taxis locaux tres bon marche.