We were offered an upgrade on arrival but had to decline two options before being given a room that suited us (didnt like the ground level options). Once settled, our stay was wonderful overall — the room itself was lovely, comfortable, and we were especially thankful for the fan as it was quite warm.
The staff were amazing — friendly, helpful, and very welcoming throughout our stay.
Unfortunately, housekeeping was disappointing. We’d return each day to find only the bed made, but with lint (almost as if the bedding had been dropped on the floor). The room really needed a good sweep, the counters wiped, and used glasses replaced — small details that make a big difference.
The photos on the website don’t quite represent the current state of the lobby. It felt tired and in need of a deep clean and some furniture refresh.
With some attention to cleaning and maintenance, this property could easily match the level of service provided by its excellent staff.