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Hotel La Serrania

3.0 star property
Bucaramanga hotel with outdoor pool and restaurant

Choose dates to view prices

Surrounded by natural beauty, Hotel La Serrania offers a tranquil retreat with a free breakfast buffet and international cuisine at Timara restaurant. Relax in the sauna or unwind in the spa tub, then take a refreshing dip in the outdoor pool. With free WiFi and multilingual staff available to help you navigate your stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Sauna
  • Hot tub
  • Room service
  • Babysitting
  • 24-hour business center
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, iron/ironing board

Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, iron/ironing board

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Pillowtop bed
Hair dryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

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Double Room (Fan) | Minibar, iron/ironing board, free WiFi
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  • Free WiFi
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking
Hotel La Mansion del Marquez
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About the neighborhood

Map
Calle 33 No 30-26, Bucaramanga, Santander, 680002

What's nearby

  • Parque Mejoras Públicas - 3 min walk - 0.3 km
  • Megamall Shopping Center - 8 min walk - 0.7 km
  • Canaveral Mall - 8 min walk - 0.7 km
  • San Pio Park - 11 min walk - 1.0 km
  • Cabecera Shopping Mall - 18 min walk - 1.5 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 45 min drive

Restaurants

  • ‪Super Concha - ‬5 min walk
  • ‪Santalocura Rock Bar - ‬3 min walk
  • ‪American Burger - ‬3 min walk
  • ‪Tastyzón Los Tejaditos - ‬1 min walk
  • ‪Estrella China - ‬1 min walk

About this property

Hotel La Serrania

Hotel La Serrania is a great choice for a stay in Bucaramanga. Guests looking for a bite to eat can check out Timara, which serves international cuisine. An outdoor pool, a bar/lounge, and a hot tub are other features.

At a glance

DONE

Hotel size

    • 41 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM
    • Late check-out subject to availability
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Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • Babysitting*
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Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (50 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Hot tub
  • Sauna
  • Reception hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Timara - This restaurant specializes in international cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Late check-out can be arranged for an extra charge of COP 60000 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

La Serrania Casa de Huespedes
La Serrania Casa de Huespedes Bucaramanga
La Serrania Casa de Huespedes Hotel
La Serrania Casa de Huespedes Hotel Bucaramanga
Hotel Serrania Bucaramanga
Hotel Serrania
Serrania Bucaramanga
Hotel La Serrania Hotel
Hotel La Serrania Bucaramanga
Hotel La Serrania Hotel Bucaramanga

Frequently asked questions

Does Hotel La Serrania offer free cancellation for a full refund?

Yes, Hotel La Serrania does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel La Serrania?

Yes, there's an outdoor pool.

Are pets allowed at Hotel La Serrania?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel La Serrania?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel La Serrania?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1:00 PM. Late check-out is available for a charge of COP 60000 (subject to availability).

What is there to do at Hotel La Serrania and nearby?

Hotel La Serrania has an outdoor pool and a sauna.

Are there restaurants at or near Hotel La Serrania?

Yes, Timara offers international cuisine.

What's the area around Hotel La Serrania like?

Hotel La Serrania is a short 13-minute walk from Canaveral Mall and 19 minutes' walk from Alfonso Lopez Stadium.

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Reviews

Hotel La Serrania Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

8.0

Eco-friendliness

9.0

Property conditions & facilities

Reviews

10/10 Exceptional

Nice people very friendly they really care about the visitors
William, 14-night trip

6/10 Good

Need to improve breakfast. No good location, very noise street. Very kind staff.
Marcelina, 9-night trip

2/10 Poor

I didn't like the customer service

6/10 Good

I stayed in for 3 days and my room was never cleaned. At the breakfast buffet the attendant serves food on your plate rather than letting you pick your portion. I asked for water and never came - the water in the room's refrigerator was frozen and could not be consumed. The Floor in my room had lots of dust and made my feet muddy when I got out of the shower.
Osvaldo, 3-night trip

6/10 Good

na

10/10 Exceptional

Estancia de 1 semana

El personal muy amigable y atentos, La cocina es estupenda y muy buenos precios, La terraza le hace muchisima falta tenerla mejor presentable y asi poderla disfrutar,
juan m, 6-night trip

10/10 Exceptional

¡Súper!

Muy bonitas instalaciones, cómodo y amplio. Cerca de zonas comerciales y varios restaurantes. ¡Bucaramanga es una nota!
Diego, 2-night trip

10/10 Exceptional

Excelente servicio.

Todo fue excelente.!
Jose, 7-night trip

8/10 Very good

Worked with me on a very early check-in. Staff super helpful.
Frederick, 1-night trip

10/10 Exceptional

Everything was awesome!
David, 7-night trip

10/10 Exceptional

Buena experiencia es un hotel muy completo y confortable, las personas atienden de manera muy amable
Tatiana, 1-night trip

10/10 Exceptional

Me siento como en casa

La atencion en este hotel es muy buena, empezando cuando uno llega el personal es muy amable, por otra parte las habitaciones son confortables y super limpias, los espacios en general del hotel son bonitos, la comida que brindad es deliciosa(en mi caso, tenia desayuno incluido) y sobre todo las recomendaciones que dan son muy buenas. He estado en este hotel dos veces y lo haría nuevamente.
Luis Enrique, 2-night trip

10/10 Exceptional

Excelente

Muy buena la atencion y la disposicion para hacer mas comoda la estadia
AGUSTIN, 4-night trip

10/10 Exceptional

Bien ubicado y servicio acorde con la tarifa, un poco pequeño el baño, pero para viaje de negocios está bien
Hugo, 2-night trip

4/10 Fair

Desastroso

Muy regular todo, el desayuno desastroso y la culpa según el hotel por culpaee la pandemia. El botones señor Libardo groserísimo, pasado, confiansudo. Para no volver jamás.
Carlos, 3-night trip

10/10 Exceptional

Muy buena la estadía, el servicio excelente muy cómodas las habitaciones el unico inconveniente fue el wifi no funciona ninguna de las 3 redes.
JOHN JAIRO, 1-night trip

10/10 Exceptional

Buen desayuno
ANDREA D, 1-night trip

10/10 Exceptional

Súper amables y las instalaciones fueron lo mejor
Luis Enrique, 1-night trip

2/10 Poor

Well worth a miss

this hotel is overrated!! AC didnt work so I got a noise fan instead. the hotel is located on a busy street and you can hear cars and people all night long. check in was quick but check out very slow as they had to send someone to verify manually if you had something from the fridge. there are better hotels in town for the same price!
1-night trip

10/10 Exceptional

Exceptional Hotel!!

The service and room was excellent. I highly recommend this hotel to anyone who is visiting Bucaramanga.
greis nataly, 4-night trip

6/10 Good

Muy Molesta cuenta no muy clara

La únicas quejas que tengo sobre el hotel es que se hizo un pago de 983.000 y sólo abonaron a la liquidación final de la cuenta 782.000; no saben con claridad cual es la negociación que tienen entre hoteles.com y serranía. Me siento estafada. La bulla de las discotecas vecinas no permiten el descanso
MONICA, 3-night trip

6/10 Good

The hotel was ok. Nothing special. But the room hasnt coffe maker and the bathdroom door broke. The hotel is very noisy. The breakfast is buffet but simple.
4-night trip

8/10 Very good

Correct but noisy at night

Correct hotel but noisy at night (hotel is close to a street full of nightclubs
1-night trip

10/10 Exceptional

Hay que remodelar

Ya está un poco viejo por el precio
Manuel Eduardo, 1-night trip

8/10 Very good

Agradable Buena Ubicación

Muy buen Todo el personal muy amable y presto a servir Mejoraría la intensidad del WiFi porque en la habitación donde estuve la señal era muy intermitente
2-night trip