2/10 很差
2025 年 12 月 5 日
This is not a 5 star hotel as advertised. We had booked 2 rooms for 4 nights. We found the rooms to be in poor upkeep, with musty smell. The fridge wasn't working. They didn't have a duvet cover, just a bed sheet. One of the most awful hotels we have ever stayed at. One of my daughters started having ashma attacks likely due to mould in the room. We talked to Kevin at the front desk. We asked to check out and get a refund for our rooms. He said they could check out out the next day and get a refund for the remaining 3 nights. We agreed. The next morning, we went down with our luggage ready to check out. We talked to Kevin who had to refer our situation to the Head of front desk Melissa. Unfortunately, she was vague about getting a refund. She checked us out and said she would send a note to "administration." Long story short, we had book another hotel at an additional expense for 3 nights for 2 rooms. We have tried contacting Melissa, but it appears she has ghosted us (in a meeting everytime we call or our call misteriously gets dropped while we are on hold). We have stayed at various categories of hotels over the years (ultra luxury to clean hostels). This one falls below many European hostels. Negative stars, not 5 stars.
I am surprised RIU global allows this resort to continue to operate. It harms their global brand. I think this particular resort could potentially be a prime candidate for a class action law suit.
I would avoid this hotel.
Alkarim
Alkarim，4 晚家庭旅行
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