Does Thatched Cottage Hotel offer free cancellation for a full refund?

Yes, Thatched Cottage Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Thatched Cottage Hotel?

Yes, pets are welcome. There's a charge of GBP 10 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Thatched Cottage Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Thatched Cottage Hotel?

Yes, an airport shuttle is available. The charge is GBP 150 per vehicle one-way.

What are the check-in and check-out times at Thatched Cottage Hotel?

Check-in start time: 4:00 PM; Check-in end time: 8 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Thatched Cottage Hotel?

No, this hotel doesn't have a casino, but Grosvenor Casino (21-min drive) is nearby.

What is there to do at Thatched Cottage Hotel and nearby?

Have fun with nearby activities like cycling, hiking, and horseback riding. Enjoy amenities like a picnic area and a garden.

What's the area around Thatched Cottage Hotel like?

Thatched Cottage Hotel is a short 3-minute walk from Brockenhurst Station and 4 minutes' walk from SenSpa at Careys Manor Hotel.

Thatched Cottage Hotel, Brockenhurst: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 3, 2025

Lovely place to stop

Had a lovely stay, our room was up some very steep stairs, need to be careful. Some items in the room need some TLC, but overhaul very nice. Had some nice tea and coffee plus biscuits

Darin, 1-night trip

6/10 Good

Jul 31, 2025

Misleading

This was disappointing as the hotel was on a very busy junction of two roads and a railway track. The room we had was up some very narrow steep stairs that were hard to navigate. The roof was very low which meant you had to mind you head going into the dated toilet and also getting in and out of the bath was a struggle as again the roof was low and angled. Bed was not the most comfortable. There was a pub right next door which meant it was noisey every night. Rooms smelt damp when the doors to the bathroom were closed overnight. Not one we will return too unfortunately.

SG, 2-night trip

8/10 Very good

Oct 18, 2016

great place to stay

very nice stay,excellent room ,loads of places to eat,staff friendly and efficient.

6/10 Good

Jul 12, 2025

Disappointing

We were very disappointed with our stay considering the price paid. The room up in their "loft" was cramped and Im not sure that the access stairs were legal for a hotel. I accept that this is an old property, but the room had lots of cobwebs and was generally quite scruffy. The room was extremely dark, and the different levels caused some issues with stubbing toes on steps etc! No full length mirror and nowhere to put washing things in the bathroom - had to put our things in the bath! Facilities were poor. Staff were a little "brusque". I would not pay the prices charged to stay here again. Location was good, and the main reason why we chose to book this hotel.

Wendy, 2-night trip

8/10 Very good

Oct 30, 2022

Lovely hotel

Abigail, 1-night trip

8/10 Very good

Aug 16, 2025

Charm, comfort and wonderful cakes

A very pleasant stay of three nights in a Superior Heritage room - we would stay here again. Our charming, quirky upstair room in the roof space, had a very comfortable bed, was well appointed and had good storage. Access was via steep stairs which were absolutely fine if you turned sideways on and held the rail - the quirky ancient charm is all part of the stay. The bedroom door opens into the bathroom with separate side toilet. I specifically selected a room with a bath and so I was very happy with it, but it is worth noting the bath does not come with a shower curtain, so bathing really was the only option. The bedroom’s double aspect windows gave pleasingly good airflow during what was a hot spell and made the room very pleasant indeed. Ventilation for the toilet and bathroom area is via these same windows and was very efficient. Downstairs had a charming little fireplace lobby/sitting room with information leaflets on a dresser. The airy and well run breakfast area / Esme’s tearooms was wonderful. All staff were really friendly, efficient, hardworking, and genuinely interested in their guests and visitors. Of special note was the wonderful Daisy, whom we looked forward to seeing each morning. Daisy gave us some very helpful ideas of places to visit. We also enjoyed a lovely afternoon tea one day, with all food beautifully presented. The cakes were amazing and the tea garden was attractive and spacious. A lovely stay - thank you.

Patricia, 3-night trip

10/10 Exceptional

Aug 28, 2023

Quirky place to stay in Brockenhurst, nice gin bar and great service.

Sunny, 1-night trip

10/10 Exceptional

Apr 6, 2023

Nice comfortable place to stay. Friendly staff. Excellent selection of gin and great breakfast.

Andrew, 2-night trip

10/10 Exceptional

Sep 12, 2023

My first real visit to Brockenhurst and was very impressed with this cottage hotel, staff really friendly room basic but comfortable, breakfast very nice with a good full English, very handy in the heart of the new forest will stay here again

Michael, 1-night trip

10/10 Exceptional

Jul 28, 2022

The staff were lovely

Norman, 2-night trip

10/10 Exceptional

Jun 4, 2023

We stayed in a beautiful, cosy garden room with patio doors leading onto a small quiet garden. Tasty high quality breakfast with great service. We throughly enjoyed our stay.

2-night trip

8/10 Very good

Nov 5, 2023

A period property with plenty of character! We stayed in one of the historic rooms which was full of charm. Breakfast was lovely, the gin bar had plenty of choice and we were well looked after by the staff. The hotel has a good choice of restaurants nearby and is in an excellent location for visits to the New Forest.

Alison, 2-night trip

8/10 Very good

May 2, 2023

If you like a good shower, this is the place as it's one of the best I've experienced. Good location and although afternoon tea is not our thing, it looks exceptional.

J, 1-night trip

10/10 Exceptional

Sep 29, 2022

Cosy Place

It was a lovely and the room was comfortable and warm for this time of year. Lovely setting and Gin Bar amazing and exciting

Annette, 2-night trip

8/10 Very good

Mar 12, 2023

Nice spot. Helpful people

Lovely part of the world. Friendly hotel. Fine breakfast and helpful service. The bar shuts pretty early, but there are plenty of others nearby.

Guy, 1-night trip

10/10 Exceptional

Sep 26, 2022

We only stayed one night in the garden studio which was nicely decorated and very spacious. The breakfast was excellent. Thanks to Hew who took care of us.

Paul, 1-night trip

10/10 Exceptional

Jan 1, 2023

Great Break

We had a lovely break at the Thatched Cottage Hotel. Breakfast really yummy with lots of choice. Great location. Plenty of walks, restaurants & bars on the doorstep. Room quaint & quirky, which we loved. Would definitely recommend!

Joanne, 3-night trip

10/10 Exceptional

Apr 24, 2023

Fantastic stay

We had a wonderful stay at the Thatched Cottage Hotel. Staff really friendly on arrival, room lovely and clean with great refreshment facilities. Breakfast was delicious and great quality. While we were there we booked one of the Gin Flights which was brilliant plus we even squeezed in a cream tea in the sunny outside space. In summary a great venue with great facilities, lovely friendly staff and a great location. We'll be back!

Jackie, 2-night trip

10/10 Exceptional

Sep 4, 2023

Wonderful place. It was just noisy Friday night from guests in other rooms. New Forest is great! I liked Roydon Woods. (Watch your step on sidewalks because some have a lot of livestock manure.)

3-night trip

10/10 Exceptional

Nov 3, 2023

We stayed in 'senca' garden room for one night & will be back for longer. Rooms clean & have all that you need.We did ask for an iron & it was brought straight away with ironing board.Slept well,beds comfy & quiet rooms. Breakfast was lovely & plentiful choices to have. Staff were really helpful & friendly Overall & lovely relaxed night away in a beautiful thatched cottage close to train st,bike hire shop,bars & restaurants. Look forward to returning.

Dawn, 1-night trip

8/10 Very good

Jul 12, 2022

Thatched cottage

The building is a delightfully picturesque thatched cottage , well situated in the centre of Brockenhurst, close to the station and yet very quiet. There is pleasant outside space. A great deal of cachet. The management was helpful and supportive

Nicole, 1-night trip

8/10 Very good

Oct 29, 2022

Not actually a cottage.

I thought I was staying in the cottage based on the main photo when there were actual rooms in a purpose built house round the back out of view which I'll knock a star off for. Other than that, can't fault it. Really smart place, friendly staff, a really good breakfast and a nice stay

Phillip, 1-night trip

8/10 Very good

Jul 28, 2023

Very quaint and quirky. Do not book a historic room if you have mobility issues. Breakfast was very good, lots of choice. The only downside was shower is a hand held attachment to mixer tap, not a shower over the bath. You had sit in the bath to use but was no problem for a few days. Would stay again.

daniele, 2-night trip

8/10 Very good

Apr 24, 2023

Pleasant stay in a single room but bottle of drinking (tap) water should be large size please. Or fill the small kettle too.

Margaret, 1-night trip

10/10 Exceptional

Oct 2, 2023

As lovely as it looks

We thoroughly enjoyed our stay at Thatched Cottage. It is close enough to the forest to see the horses and walk through the luscious trees and foliage. It is also close to shops and restaurants. We walked easily from the station. Check in was easy and although we were up a flight of stairs we were helped with the luggage. Perhaps a little more attention could be given to offering assistance early as the paths are a little uneven. The room was delightful with a comfortable bed. Breakfast was pleasant and plentiful

Robin, 2-night trip

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