Avoid Waiheke Island Resort! Had a terrible experience where our room was completely not clean even when first checked-in! Dirty and unprepared, bedsheet unmade, towels all over toilet, used coffee cup in kitchen. Staff were unhelpful with insufficient follow-ups, even hanging up on us. They moved us to a worse room without the view we paid for to settle and couldn't reach them anymore to assist luggage up and down the stairs changing over rooms. No follow-up or proper apology, hair still spot on “cleaned” bedsheet. Don't waste your time and money here!
Oi Ying
Oi Ying,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2015 年 3 月 7 日
cui
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 8 日
Good accommodation for short stay
David
David,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 3 日
Tonje
Tonje,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 10 日
Phil
Phil,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 28 日
This is a location for someone with a car or youthful energy. Steep hill up to resort and another to get to reservation desk. Units can have steep long steps down and up again. Advisement of meals available, but not while we were there. Room was clean. Service staff were great. Responsive to requests was slow.
Marilyn
Marilyn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 25 日
Accueil parfait
Chambre confortable avec vue imprenable
A conseiller
CENA
CENA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 20 日
Great room, great view!
Not an accessible site. Very steep property if you don't have a car. Bus service is very good - stops at the property and frequent consistent service across the island -
C
C,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 5 日
Charles
Charles,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 26 日
Was clean and tidy. But dangerous steps to accommodation. Slippery. Long way to reception with no offer of shuttle to move us and luggage. Or any suggestion of ferry pickup which would have been great. Restaurant was closed and no services after reception closed at 4pm.
Ross
Ross,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 24 日
Beautiful location
Donna
Donna,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 24 日
Rooms and Bedding clean and tidy. Stairs and access to unit not for older people. Amenities closed after 4pm and no mention of no restaurant food after this time. For price very dated. TV not very useful no apple or chrome tv access. Beautiful view.
Ross
Ross,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Staff were very friendly and responsive. Room was very clean, spacious and had a gorgeous view. The food at the restaurant was fantastic and the pool was amazing with a beautiful view of Palm Beach. Would definitely stay here again. Although if you have mobility issues I would suggest getting there by car or a taxi as there is a substantial incline to reception and stairs to get to rooms. But well worth the workout!
Ozlem
Ozlem,2 晚结伴旅行
Wotif真实住客点评
8/10 很好
2026 年 1 月 22 日
Room clean. Staff friendly
Ron
Ron,3 晚行程
Wotif真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Beautiful
Elise
Elise,1 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Meredith
Meredith,2 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 19 日
Lovely staff, very helpful and friendly. Amenities as advertised and everything very clean and well presented.
Sofia
Sofia,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 19 日
Bonjour
Le séjour était très bien
La chambre propre et la vue magnifique
Cependant il y avait par moment des odeurs de fosses septiques
Dans l’ensemble, super endroit mais pas recommandé pour les personnes à mobilité réduite car les montées et descentes ne sont pas faciles
Merci
Tevaite
Tevaite,2 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 18 日
No servicing of room, Mini Bar not replenished, Restaurant not open for dinner.
Water on lunch table luke warm. The resort just looked tired.
Peter
Peter,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 18 日
Boman
Boman,1 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 14 日
Clean, updated, and private rooms with a cozy beach bungalow vibe and great vibes! On-site restaurant had delicious breakfast and great views!
Lindsey
Lindsey,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2026 年 1 月 12 日
On general good, but need to have some extra towels and toilet paper, a fan , phone to contact the reception if we run out something.