This was one of the worst hotel experiences I’ve ever had. To start, we were charged an early check-in fee; something I’ve never experienced at any other hotel, including 5-star hotels. When we walked into our room, it was clear it had not been properly cleaned from the prior guest. The only thing that appeared to have been changed were the sheets.
The mini-fridge still had food in it, there was body wash left in the shower, wrappers on the ground, bugs flying around, and even the sheets had rips. The entire room and hotel itself felt old, dirty, and run-down.
When we returned from the wedding we were attending, we decided we did not feel comfortable staying overnight. We went down to the front desk to address the issue but found no one there—just a note that said the attendant had “stepped away.” When someone finally came back, the staff member, Rene, was incredibly rude and combative. Rather than apologizing, he accused us for not reporting the problems right away, in which we explained that we had a wedding to attend to. He eventually wrote down the manager’s phone number, but when we called and left a voicemail that same night, no one returned our call. It has now been two days with no response.
For the price we paid, this experience was completely unacceptable. Between the dirty, poorly maintained room, the lack of staff availability, and the rude treatment we received, I would never recommend this hotel to anyone.
