Stay good, however still haven’t received £50 pre authorisation charge 10days after stay
Helen
Helen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Tasty breakfast. Hotel needs an update generally but was fine despite some noise from the restaurant and bars above
Simon
Simon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 14 日
Fantastic view
Ben
Ben,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 10 日
Room 2423
The room was very tired with lots of scuffed, chipped and marked paintwork. Lots of stains on carpet and seating and very dusty around bottom of window frame.
Bedding was very clean and comfortable.
Sky bar being closed at 10.00pm was really disappointing as it was a big reason for us returning to the hotel again. We got in at 10.06pm and could not get served. We were not impressed with Our experience on this occasion.
Martyn Hall
Martyn
Martyn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
We did not have breakfast. Staff were unfriendly. Room was dated and clearly not well cleaned. Noisy and poor sound proofing.
Steph
Steph,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 6 日
Everything about this hotel is/was awful… they can’t even see to lay carpet in the communal areas correctly, and the staff are the most disinterested people you’ll ever meet.
Avoid at all cost.
Ryan
Ryan,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 2 日
Aircon did not work
Carl
Carl,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 30 日
The room was ok
But it had no heating & this morning it was freezing in the room so I went for a hot shower to warm up & there was no hot water Told the reception & she didn’t even say sorry she said yes the boiler was rebooting
Paul
Paul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 24 日
Matthew
Matthew,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Vanessa
Vanessa,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 22 日
Cherie
Cherie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 20 日
Steve
Steve,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Fred
Fred,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
Adam
Adam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 8 日
Room
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 8 日
Lee
Lee,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 5 日
Room okay, good sized window. Fridge a bonus.
Bed good but had better. Size of room is good.
Receptionist a little rude when enquired about milk.
Fire alarm went off so we took the 17 flights down to reception, to be told
"Its probably a false alarm you can just go back in if you want?"
Not sure how safe that would have been if it was a true alarm.
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 1 日
Awful stay
Paid £20 for “romantic petals” and swan towels on the bed which looked cheap with fake petals that you will clearly reuse
Bed uncomfortable with springs poking out
Extractor fan loud. Asked reception how to turn it off. They first said you can’t, then said it would turn off after the light was turned off. They sent a man up to have a look. The man smelt of weed, flushed the toilet and turned the shower on. He had no idea how to turn the fan off so said he would ring someone and come back. He left the shower running and never returned.
Could not sleep due to sound of fan and the room being full of light as the curtains didn’t meet giving huge gaps for light to enter and flood the room.
Awful experience. Would never stay again. Ruined anniversary.
Natalie
Natalie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 29 日
The room wasn’t spotless but it was clean.
Staff were lovely.
Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
Ellie
Ellie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 25 日
Hotel staff make you feel really welcome!
The staff were amazing every part of the hotel. So kind and lovely to guests greeting them at every opportunity. The bar atmosphere is so engaging and the dj was brilliant. The views are splendid!
Unfortunately the Air con was flashing error upon entry but room at that time felt ok but by time I got back late the room was so cold and there was no one on reception to ask for help to see to the error so I had to use the tiny electric radiator which did not warm up the whole room.
Having shower caps available would have been so useful.