The room I booked is a non smoking one , however when we opened the door, it was smelling cigarette, i went immediately at the reception to notify them , they reception advised me to call expedia to be able to change room, tried calling 3 times but each time stating long waiting queue
The problem is when we booked a room on this site n choose the room , we selected based on what was available, now if the room smells cigarette y should customers call expedia to have this resolved
Please do engage with the hotel regarding same, after long arguments they call the property manager to ve this fixed
And provided a room which was convenient with no cigarette smoke
CHITANJANEE
CHITANJANEE,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 7 日
Staff went above and beyond. The hotel is just off busy highway and very noisy. We had several issues with our room which were properly addressed but the hotel vibe was poor quality and we did not stay the full booked time.
Lori
Lori,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Staff
Isabelle
Isabelle,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 3 日
Nice pool, good breakfast but noisy ac/heater in room 421. For the rest… perfect.
Michel
Michel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 3 日
Every aspect exceeded our expectations. The ambience, the room, the spacious corridors, the pool area, the service - everything. Concierge Alex was very helpful and patient with us as we tried to converse in French as much as possible. Everyone is fluent in English but patient and kind and appreciative if you attempt to speak in their first language.
Marsala L
Marsala L,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 2 日
Il y avait beaucoup de bruit, beaucoup de claquement de porte
Grace
Grace,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Dommage que le bruits des fêtards et équipes sportives aient nuit gravement au sommeil , dépassé 2:00 am c’était encore infernal. On s’attend après 11:00 pouvoir dormir malheureusement aucune quiétude respectée pour un séjour de 2 nuits.
Nancy
Nancy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 30 日
Le petit déjeuner vraiment ordinaire, goût des aliments très discutable! Hôtel bruyant avec les jeunes qui courent et crient dans les passages tard le soir, pas facile de dormir.
Jacques
Jacques,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Stephane
Stephane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Ginette
Ginette,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Bon rapport qualité/ prix
Rachel
Rachel,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 22 日
Good place to stay.
Sébastien
Sébastien,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 20 日
Gaetan
Gaetan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 19 日
Max
Max,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Clean, great service, professionalism devotion. Great customer service.Great pool area clean spa and sauna water in the pool warm great experience this time as all the other time. Breakfast could use a little help