Lovely hotel and resort and the pool is absolutely amazing.
Downsides - Aircon is really weird, seems to work for 30 mins after you change the temp and then just goes back to being a fan leaving rooms really warm.
Warnings everywhere about additional charges, towels, glasses, bottles, drinks, at the restaurant for breakfast "anybody caught taking food back to room" etc.
Nothing says relax and enjoy your stay quite like the threat of fines everywhere you turn.
Some staff are lovely, Nadia at the pool bar and a couple of the women in the restaurant for breakfast but the rest looks like they've eaten a sour apple. The kids smile and say "Sa-wat-dee" and they just glare back!!
Shame as it could easily be an amazing hotel.