I recently stayed at Radisson Blu Paschim Vihar and was very disappointed with my experience.
Before my arrival, I had emailed the hotel requesting an early check-in since my flight from San Francisco landed in New Delhi around 2:30am. I asked for check-in around 4am, but I never received a reply. When I reached the hotel at 4:30am after a 22-hour journey, I was told they couldn’t provide early check-in unless I paid for a full night’s stay. After such a long trip, I didn’t have the energy to argue, but this lack of communication and courtesy was extremely frustrating.
The room I eventually got was satisfactory, but the air conditioning was not cooling properly. Maintenance came and simply switched the fan setting, which didn’t solve the issue. By the time I woke up a few hours later, the room was still hot. When I complained again, I was told I would be shifted to another room — only to be informed later that no rooms were available and I’d have to wait until morning. This meant another night without proper cooling and very uncomfortable sleep.
I was finally shifted to another room the next morning, but by then, the damage was done. For a hotel carrying the Radisson name, I expected much better communication, basic comfort, and service. Unfortunately, this property does not live up to international standards, and I would not recommend it to anyone looking for a hassle-free and comfortable stay in Delhi.