The location is nice, right in the center of Hanoi’s Old Town. The rooftop is pleasant and the staff working there were friendly.
Unfortunately, the overall experience was disappointing. The front desk staff were extremely unfriendly and unhelpful, and honestly made us feel like we were bothering them whenever we asked something. Housekeeping staff were speaking very loudly from around 7:30 am, which made it difficult to rest.
The room was extremely small, had no windows, and felt very poor value for money considering the price of over EUR 160 per night, which is expensive for Hanoi. The general condition of the hotel feels old and poorly maintained. The breakfast room, located at the top of the building, was also old and quite depressing.
Overall, the hotel does not justify its price and I would not recommend staying here. A very disappointing experience.