可以免费取消我在波恩茅斯皇后酒店及温泉的预订并获得全额退款吗？

是的，波恩茅斯皇后酒店及温泉在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

波恩茅斯皇后酒店及温泉有游泳池吗？

是的，有室内游泳池和儿童游泳池。住客可以在 08:00 至 20:00 期间使用游泳池。

波恩茅斯皇后酒店及温泉是否允许携带宠物入住？

是的，欢迎携带狗狗入住。需要支付每只宠物每晚 GBP 20 的宠物费。服务类动物免费。提供食物碗和水碗。

波恩茅斯皇后酒店及温泉是否有停车场？

是的。自助停车收费为每天 GBP 15。停车位数量有限。

何时可在波恩茅斯皇后酒店及温泉办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 11:00。

波恩茅斯皇后酒店及温泉是否有内部娱乐场？

不，该酒店不设赌场，但伯恩茅斯云顶赌场（步行 13 分钟）就在附近。

在波恩茅斯皇后酒店及温泉及其附近有什么游览观光项目？

玩乐活动包括附近水上摩托车、划皮艇和附近摩托艇运动，您可以畅享其中，还可以在附近的高尔夫球场打一场球。附近的其他娱乐活动包括赌场。尽情享受 SPA 水疗，然后到室内泳池游泳。波恩茅斯皇后酒店及温泉也拥有桑拿房和健身中心，以及花园。

波恩茅斯皇后酒店及温泉店内或附近是否有餐厅？

是的，有一家店内餐厅The Queens Restaurant。

波恩茅斯皇后酒店及温泉周边区域环境如何？

波恩茅斯皇后酒店及温泉位于伯尔尼茅斯市中心，仅需 6 分钟步行可至伯恩茅斯海滩，13 分钟步行可至伯恩茅斯码头。

波茅斯波恩茅斯皇后酒店及温泉住宿优惠| Hotels.com 好订网

Q: 波恩茅斯皇后酒店及温泉是否允许携带宠物入住？

是的，欢迎携带狗狗入住。需要支付 每只宠物每晚 GBP 20 的宠物费。服务类动物免费。提供食物碗和水碗。

6/10 好

2021 年 9 月 21 日

酒店很旧，房间还可以，床很大，卫生间设施老旧！

Franky，1 晚结伴旅行

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 15 日

David，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 8 月 19 日

Simon，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 8 月 13 日

Few positives and few negatives about our stay. We arrived at the hotel around 11am and tried to check in but obviously this was not possible as we knew the check in was 3pm but we thought we would try anyway. Onto actual checking in at 3pm, we were told our room was not ready as the housekeeping were behind, I personally think this isn’t good enough as 3pm is a late check in time as it is. Staff told us they would come get us from the bar when this is ready, but I had to ask again at 4pm if it was ready. During the 3 day stay we heard numerous of guests complain about the paying for parking, rooms not looking how they are advertised. We also admit that paying for parking shouldn’t be a thing as we are already paying a premium to stay here. However, we thought our room was up to standard and as advertised. We had breakfast both mornings and ate for tea at night one night, we think the food was great and the service was excellent from the staff. The lift had stopped working from the moment we arrived, this was also a very small lift that couldn’t fit more than 4 people in (also suitcases) and our room was the 4th floor. The walls within the rooms are paper thin, we can hear absolutely everything from other rooms. One big negative from us is that the hotel across the road, Britannia hotel, has recently closed down and become an illegal imigrant hotel. They hang around the hotel in small groups and the mess along the street was awful. We did feel safe(ish) but others may not.

Joe，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 8 月 2 日

Lynn，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 7 月 30 日

Lyn，3 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 22 日

Victoria，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 21 日

John，1 晚商务旅行

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 17 日

A disappointing experience, poor management.

The hotel was clean and generally fine, but our stay was ruined by a serious issue and poor handling by staff and management. At 2am on the first night, the A/C unit in our room started making an awful, jackhammer-like noise that lasted all night. We couldn’t sleep at all. We reported it to the night manager, who said there was nothing he could do—the hotel was fully booked, and due to health and safety rules, he wasn’t allowed to touch the unit. He said it would be reported to maintenance in the morning. The next day, I spoke to the duty manager, who apologized and told me the night manager *could* have called an on-call maintenance person. He offered us a free dinner and some drinks, but I said that wasn’t good enough—we paid for a night’s sleep and didn’t get one. He said he didn’t have authority to offer more, but the hotel manager Maurizio would call me on Monday. If not, the duty manager (Marco) would call instead. It’s now Thursday and I’ve heard nothing. I’ve called the hotel daily—no one answers, voicemail boxes are full. To make matters worse, the night manager admitted this A/C issue had happened before. When maintenance did arrive, it took five minutes to fix—a clogged pipe that should’ve been cleaned regularly. The hotel has potential, but the lack of staff training, guest support, and basic follow-up from management made this a frustrating and disappointing experience.

Lauren，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 7 月 6 日

Hidden costs like having to pay for the privilege of parking at the hotel we are staying at is ridiculous. Requests for broken bathroom lights to be fixed not met (and probably never will be). You can hear the movements, talking, footsteps of every guest in their rooms (no soundproofing whatsoever!) so dont forget your earplugs!! Better still, save your money and go elsewhere. We thought the food would be better but the bread and butter to nibble was a joke. 2 frozen nobs of butter we had to try and slice with a knife and fork…..sigh…the best bit (other than leaving, was the cosmo cocktails…thank you barman

Ali，2 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 1 日

Great breakfast selection. Very nice room. Water and tea and coffee wasn't replenished every day of our 4 night stay.

Andy，4 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 6 月 22 日

The hotel as beautifully decorated and for the price was stunning. The breakfast was lovely and good value for money

Natasha，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 18 日

Paul，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 17 日

The Best

Lovely hotel well located for town and beach etc Excellent bar and staff

Colin，3 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 16 日

Lovely hotel, had a great time.

Christopher，1 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 6 月 5 日

Ok but slightly miss leading

I choose this hotel as it advertised sound proofed rooms, a gym and a pool/spa. Not the case for sound proofing, I had a family above me, could even hear them snooring. The Gym was terrible and the Pool wasnt very good either. I would of stayed elsewhere and gone to a proper gym if i knew. Mostly the hotel was done up well for an old building. Room was comfy and hotel staff good. Had to pay £10 for parking which seemed a bit odd though considering.

aarron，1 晚商务旅行

Hotels.com真实住客点评

8/10 很好

2025 年 6 月 2 日

Annetta，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 5 月 29 日

Room was not suitable for a family at all, was filthy with visible mould too. We were put on the top floor ave the lift broke 3 times on our 2 night stay. Highly don’t recommend this place at all

Cameron，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 18 日

Food is great, location is great as its few minutes away from the seaside. The room is modern, clean and neat. Everything was superb. The only down side was the rooms were not sound proof. As me and my toddler walked at the corridor coming back to our room, we can clearly hear people moaning and the bed moving--- clearly they were being intimate to the next level. We can hear as well someone having a shower as we passed by. Would I recommend? Yes if you are staying without children.

Janika Lyra，2 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 5 月 12 日

Just about OK

Location was ok. The hotel is tired and needs updating or replacing. It is cheap and is dog friendly. There are better alternatives though.

Chris，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 4 月 27 日

Nice location near the beach

When arriving at the hotel the staff was amazing. Check in was simple and stress free. I was given a room which didn’t have a walk in shower at first and did request this and eventually the staff provided me with the walk In shower. Can’t fault the experience. Restaurant menu could have more of a variety but overall great. Defo stay again

Abdul，2 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 4 月 25 日

The room was very nice but had wooden floors. Not a major problem until the room above with similar flooring was occupied. Very noisy. The Gym is very tired with old equipment. I do dislike arriving to a hotel which I have prepaid for to be immediately hit with a second bill for parking.

James，2 晚商务旅行

Expedia真实住客点评

4/10 尚可

2025 年 4 月 24 日

Very disappointed had executive room so paid more but apart from bigger tv dissapointed

michael，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 4 月 20 日

Shivangi，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 4 月 11 日

Nice rooms, easy check in, great location walking distance to the sea, restaurants and bars.

Nathan，2 晚浪漫旅行

Expedia真实住客点评

波恩茅斯皇后酒店及温泉

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可以免费取消我在波恩茅斯皇后酒店及温泉的预订并获得全额退款吗？