Our experience at Aragon House was marred by a bed bug infestation. After my daughter developed itchy welts, we discovered bed bugs in our room and alerted the front desk, who confirmed the issue and moved us. Despite this, management refused a full refund, insisting we brought the bugs from Paris and blaming us for not notifying them sooner or using housekeeping. Their response was dismissive and unsympathetic. Research revealed past complaints about bed bugs and similar treatment. Although our clothing was washed, items like suitcases were not, yet the bites stopped after leaving Aragon House. A specialist later found no trace of bed bugs among our belongings. I write this as a warning: if you’re visiting Brugges, consider staying elsewhere.