Arrived 23.00… A very nice lady quickly helped me check in. She was nice. Went out for a minute, came back to get my suitcases and go to the room. Saw this gentleman wearing a Tshirt behind the reception telling her off. I found this very unprofessional in front of a guest. I thought he would stop as I was stood there looking at them. There was another staff member there I think he was taking over for the night shift. I asked if I could get a drink from the bar, they gave it to me but couldnt find the price of it as the bar was apparently closed. At the meantime - I think he was front office manager? - carried on telling the lady that basicly she didn’t do a good job that day. This could be the case but I was thinking “ Do you think it’s right to ignore a hotel guest and speak to staff like that infront of me? This is very unprofessional. And just wearing a Tshirt, he looked like he just woke up and came to check the hand over of the shift. A manager should dreas and act a lot more professionally.
Apart from this, hotel room was above my expectations. Clean, modern, very good value for money. Hotel is great. It’s just the attitude of one person ruined it for me. I don’t like people being treated like that infront of others. Thanks