I was at first thrilled with the visuals, as the pictures on Expedia don't do it justice. But I booked a room for 2 adults with 2 beds. One bed was obviously very well used. The other one was impossible to sleep on. So don't pay these people for 2 beds no matter what you do. Then there was the non stop flow of mosquitos through the AC to eat us all night long. Then when I was told that it was no problem to NOT pay their self created gratuity of 100 euros, and chose not to. The girl with the orange hair at the front desk purposely made both of my credit cards get denied. When both cards had in excess of $10,000 credit on them. Presumably just to embarrass me. Then my daughter had to pay the $340 extra for meals and other money that was wasted on this place. Plus it's WAY far away from ANYTHING interesting. And the " Free Shuttle Service" that they offer was always mysteriously booked full. So anytime we wanted to get anywhere, we had to walk down an extremely narrow lane that was walled off on both sides 4 feet high, so if a car racing past happened to miscalculate the distance, then you would be at least seriously injured. Walk 20 minutes to a bus stop, and another 40 minuts on the bus. So add an hour of travel between the hotel and Florence both ways. Unless you have a car. I'm 58, and have never stayed anywhere so completely unacceptable!
Stay AWAY!!