The Mitsis resort looks the part and has a few strong positives. The food selection is excellent, the restaurants are well-run, and the service from the restaurant staff is genuinely great.
But there are too many frustrating issues that take away from the experience:
• Evening bar service is awful – you can be waiting 30 to 40 minutes just for a drink. This doesn’t feel like a one-off; it seems designed that way due to poor staffing levels.
• It’s difficult to get even water – in a 5-star resort, especially during high temperatures, bottled water should be available without hassle. It’s a basic expectation that just wasn’t met.
• Alcohol is very low quality – only cheap local brands were offered. For a so-called premium resort, this really isn’t good enough. A decent selection should be available, even if some drinks are at a supplement.
• Pool area needs urgent maintenance – the limestone around the pool edge is chipped and sharp. It’s a hazard that could easily be fixed but has clearly been ignored.
• Obvious cost-cutting in the wrong places – reception, check-in, and bar staff are all stretched thin. It gives the impression that cutting corners has become the norm.
Mitsis has the potential to be a great resort, but right now it falls short in too many important areas. Until these issues are properly addressed, I wouldn’t return
