The good news about this hotel is that it's cheap, the bed was good and the room was quiet. So, I slept pretty well. The desk is in the right place and easy to use near plug sockets. Booking and check-in was fine. Breakfast during Passover was not included in the price which was good because the hotel is not kosher.
That is is where the good news finishes. As their responses to reviews shows and a reaction to a problem I had the owners/managers do not like customers and that drives all the problems with the hotel. Their reaction to a comment about difficulties using the TV was to say that I should have asked the owner about the problem in the morning. Well, most customers use TVs in the evening not the morning. The explanation for the receptionist's lack of interest at night that staff at night are only for security tells you much about the owners' approach.
I lost a rucksack strap during my trip. One of the managers ridiculed the possibility that it could have been left in the lobby. So, I went back to the room. Under the bed, there was a thick layer of dust and a condiment packet from a fast-food place. There was no apology. This could be a decent cheap option for those happy to stay away from the center - the venue isn't great but then the price reflects that. However, this will not happen with the current people in charge.
