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Hotel Zihua Caracol

3.0 star property
Beachfront hotel with outdoor pool, near La Ropa Beach

Choose dates to view prices

Hotel Zihua Caracol is your tranquil retreat in Playa La Ropa, where ocean views meet warm hospitality. Enjoy a leisurely breakfast with breathtaking views at one of the two on-site restaurants, then relax by the outdoor pool or unwind in the lush garden.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY929
CNY1,114 total
includes taxes & fees
Jan 16 - Jan 17

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Familiar

Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Suite King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • 64 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

7.0 out of 10
Good
(6 reviews)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • Archaeological Museum of the Great Coast - 7 min walk - 0.6 km
  • Principal Beach - 7 min walk - 0.6 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Terracita Beach - ‬6 min walk
  • ‪Restaurante La Casa Vieja - ‬3 min walk
  • ‪Margaritas - ‬5 min walk
  • ‪Bistro Del Mar - ‬11 min walk
  • ‪Il Mare - ‬4 min walk

About this property

Hotel Zihua Caracol

At Hotel Zihua Caracol, you'll be within a 10-minute drive of Zihuatanejo Bay and La Ropa Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Los Caracoles, which is one of 2 restaurants and serves breakfast and lunch. A bar/lounge, a terrace, and a garden are other highlights.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • On the beach
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.
Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 90 for children
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late check-out can be arranged for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Is there a pool at Hotel Zihua Caracol?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Zihua Caracol?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Zihua Caracol?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Zihua Caracol?

Check-in start time: 3 PM; Check-in end time: 10 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-out and contactless check-out are available.

What is there to do at Hotel Zihua Caracol and nearby?

Hotel Zihua Caracol has an outdoor pool and a garden.

Are there restaurants at or near Hotel Zihua Caracol?

Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views.

What's the area around Hotel Zihua Caracol like?

Hotel Zihua Caracol is located near La Madera Beach in Playa La Ropa, a short 3-minute walk from Zihuatanejo Bay and 6 minutes' walk from Kioto Plaza.

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Reviews

Hotel Zihua Caracol Reviews

7.4

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Eco-friendliness

6.8

Property conditions & facilities

Popular mentions

Service staff
Room
Beach
Breakfast
Location
Shower
Bed
View
Restaurant

Reviews

4/10 Fair

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Duygu, 2-night trip

8/10 Very good

Good ubication near to the beach. Employees are Nice
Victor Hugo, 4-night trip

10/10 Exceptional

Very nice location, clean hotel and rooms. Also very lovely staff!!
Deborah, 28-night trip

10/10 Exceptional

Great stay! Great staff!
Noel, 1-night trip

10/10 Exceptional

Great time it was a good stay a good distance from everything
Turtle, 3-night trip

8/10 Very good

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Patricia, 7-night trip

8/10 Very good

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Mario, 5-night trip

8/10 Very good

Close to the beach, beautiful neighborhood.
Jose, 4-night trip

8/10 Very good

Clean, safe and friendly staff
Nicole, 2-night trip

8/10 Very good

Love the pool and garden area. Roof top view is beautiful
Fern, 10-night trip

8/10 Very good

The pool is lovely

10/10 Exceptional

Very close to the beach
Juan, 2-night trip

8/10 Very good

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Robert, 7-night trip

10/10 Exceptional

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

10/10 Exceptional

The Room is a little tired. But pool area and location is awesome!
AnneMarie, 1-night trip

8/10 Very good

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Patricia, 10-night trip

6/10 Good

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Julian, 7-night trip

6/10 Good

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area
cynthia marie, 21-night trip

4/10 Fair

Sheets were dirty. Loud music from the restaurant.
William, 1-night trip

2/10 Poor

No service at all, no coffee, shower was cold and hard to use
Roger, 1-night trip

6/10 Good

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Jo-Ann, 8-night trip

10/10 Exceptional

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Wanda, 14-night trip

6/10 Good

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Amy, 5-night trip

6/10 Good

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Nancy, 5-night trip

4/10 Fair

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Attila, 5-night trip