Déjeuner inclus offrant peu de choix, l’hôte de l’hôtel, situé à côté, n’est pas toujours présent aux heures d’ouvertures et ne répond pas au téléphone.
Eveline
Eveline,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 19 日
Bien situé et tranquille
Christiane
Christiane,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 1 日
A customer screamed for part of the night... and no staff were there to respond and resolve the problem.
Jean-Francois
Jean-Francois,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
jessie
jessie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 20 日
Francois
Francois,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Samuel
Samuel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
Beautiful location. So fun to be right in the old city!
Gary
Gary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 17 日
A little attention to detail would go a long way
This hotel was in a very convenient location. There was a garbage in the hallway that hadn’t been emptied in the 4 days we were there. The bed was comfortable and the room had charm due to the exposed stone walls. The bathroom tap did not turn off. It continually dripped. I had a shower and realized there was no hair dryer. Because there is no one on site it was suggested we couldn’t get one till late afternoon as they had no spare. I suggested they get one from an unoccupied room and replace that one which they did. We were aware that parking was not available on site and you were on your own. We drove around for 40 minutes trying to find the parking garage. Providing a small map with directions it would have been so easy. It was so close but not well marked. The person at reception upon arrival was not very helpful.
Wendy
Wendy,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 15 日
Marie France
Marie France,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 13 日
Chambre propre, mais froide. Mauvaise isolation. Bruit des portes d'entrées et des locataires. Les moquettes des couloirs , et hall d'entrée sont tres sales.
Seul point positif : proche du centre historique
Volkan
Volkan,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 12 日
Marie-Helene
Marie-Helene,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 12 日
No customer service, just a bed in a good location
The hotel has a good position but the service is non-existent. The check in closed an hour early so we (and two other travellers) were left out on the street with all our luggage. The adjacent restaurant managed to open the hotel door and located our room keys but there was zero welcome or explanation about how things worked. The tariff included breakfast but it turned out it was only $10.50 each and anything over that price hade to paid for separately. On the last night we asked reception (2 doors down the street) for a late checkout. She said no but then after some pleading by my wife the reception allowed an extra hour. The reception was closed when we came to check out at 11.30am and due to that they took the payment from a card that I didn’t want to use. If you value service don’t stay here. If you want a good location then and nothing else matters then take your chance here.
Jonathan
Jonathan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 11 日
John Richard
John Richard,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 9 日
Never again.
We booked and paid for a room with AC and bathtub. The room had neither. It smelled musty and the bathroom was disgusting. The rooms presented in the photographs are NOTHING at all like this hotel.
Sharon
Sharon,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 5 日
Great location, not the room the more clean I have seen. The lobby is located in another hotel. It is very hard to contact the hotel prior or during the stay (they don’t reply to their email, hotels.com chat and phone call).
This hotel is in an unsafe area and no one was at the front desk when needed. The young man was nice and tried to help but it seems to be poorly managed. The problem with air conditioning in room was never resolved and no one was there when I checked out, they didn’t even answer the emergency number that was posted at the other hotel you had to check in at.
Elizabeth
Elizabeth,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 10 月 1 日
We stayed 4 nights and never had housekeeping during the entire stay. Rooms aroound us were cleaned but not ours.
Theresa
Theresa,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 1 日
Pas d’ascenseur et difficile d’accès au lobby et aux chambres avec les valises
Jean-francois
Jean-francois,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 10 月 1 日
Close to old port and citadel. No elevators nor reception. We asked for lower floor when booked 5-6 months ahead, but they never read the mail and put us on the third floor.
NORM
NORM,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 30 日
My room was lovely and quaint.
The property is in the heart of Old Quebec City
The only problems were:
a)while trying to phone for information, even though I chose the English option, information followed in French spoken very quickly.
b) the fellow at the desk was very helpful but you couldn’t get into the lobby until 11:00 the day I arrived to leave my luggage and 2:30 the day I was trying to check out.
c) there are no elevators so it was a struggle to get my heavy suitcase up and down the stairs.
d) the tv was only in French
If you can manage the above comments, I had a great room.
Terrie
Terrie,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 30 日
Lovely quaint spot, was on Rue St.Louis so close to everything.
Was a small space but cozy. Bathroom is really small.
Lisa
Lisa,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 9 月 29 日
The apartment was on the 4th floor, no elevators; very steep staircase; two lamps broken and did not work, TV did not work. Staff did not know how to repair.