While the hotel boasted of an “all seasons” pool, the pool room was kept colder than the outside temperature….in DECEMBER. Staff claimed to be unable to increase the temperature of the room to make it more comfortable. Two $50 gift cards went missing after the maid staff cleaned the room, and while the desk worker promised to leave a note, there was little other follow-up. Room was adequately clean, though some other guests’ hairs could be found in the bathroom. Breakfast was limited, and staff were slow at restocking items.
I really wanted to enjoy my stay here, and I looked forward to the pool for weeks. My stay was incredibly disappointing and I will never stay here again.