可以免费取消我在岘港KOI度假村及公寓 - 含水疗通道的预订并获得全额退款吗？

是的，岘港KOI度假村及公寓 - 含水疗通道在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

岘港KOI度假村及公寓 - 含水疗通道有游泳池吗？

是的，有室外游泳池和儿童游泳池。住客可以 24 小时使用游泳池。

岘港KOI度假村及公寓 - 含水疗通道是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在岘港KOI度假村及公寓 - 含水疗通道办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

岘港KOI度假村及公寓 - 含水疗通道是否有内部娱乐场？

不，该度假村不设赌场，但皇冠游戏俱乐部（3 分钟车程）就在附近。

在岘港KOI度假村及公寓 - 含水疗通道及其附近有什么游览观光项目？

岘港KOI度假村及公寓 - 含水疗通道设有3 间酒吧、室外游泳池和蒸汽浴室，还有SPA 服务和花园。

岘港KOI度假村及公寓 - 含水疗通道店内或附近是否有餐厅？

是的，有 3 家店内餐厅。

岘港KOI度假村及公寓 - 含水疗通道周边区域环境如何？

从岘港KOI度假村及公寓 - 含水疗通道仅需19 分钟步行可至美溪海滩，2 分钟步行可至五行山。

岘港岘港KOI度假村及公寓 - 含水疗通道住宿优惠| Hotels.com 好订网

Q: 岘港KOI度假村及公寓 - 含水疗通道是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 岘港KOI度假村及公寓 - 含水疗通道店内或附近是否有餐厅？

是的，有 3 家店内餐厅。

10/10 绝佳

2025 年 5 月 14 日

Wang Ruby，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 2 月 6 日

3 Bedroom Villa with Concierge Service

We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.

Wayne Wai，3 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 1 月 31 日

JE WEI，4 晚行程

Hotels.com真实住客点评

8/10 很好

2024 年 5 月 12 日

Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI Resort The staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are great KOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open either Potentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time

Bryan David，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 1 日

Special thanks to Kim for all her help during our trip

Emma，4 晚结伴旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 12 日

Rudy，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 26 日

After traveling from Dallas Texas to Da Nang Vietnam, my wife and I were very excited to get to our clean, comfortable, Grand Suite we reserved for my 60th birthday vacation getaway. When we got to our Grand Suite the temperature was at least 79 degrees or hotter because the AC was not working. The staff were already aware that the AC was not working before we were assigned to the suite, but never informed us. The room was invested with ants, the wet bar sink was half full of water with a continuous stream of water running all through the night, the hallways lead to the room hasn’t been vacuumed or clean. Seems like four weeks. They are dead cockroaches. You can see them as you walk the halls the grand suite is so dusty you find yourself sneezing from the dust. The bathroom countertops seem like they haven’t been thoroughly clean for weeks. it was such a letdown and disappointment, but we was too tired to try and find a new place after traveling for so many hours to get to the perfect getaway spot. We thought after three days calling to get the AC working and having 3 to 5 AC people to come out to tell us that they would have to take the entire unit out at 9:30 PM to get the AC working they decide to give us a new room on day three totally unacceptable. I have never been so disappointed.

Lenair，7 晚行程

Expedia真实住客点评

2/10 很差

2025 年 8 月 24 日

The room itself was a good size with decent amenities, but the overall cleanliness of the resort was extremely disappointing. The hallways were filthy with visible dirt everywhere. When we checked in, I started sneezing immediately, and it only stopped after I personally cleaned every surface in the room myself. Housekeeping was inconsistent and poorly done. Even after they “cleaned,” I often had to go over everything again. Turndown service was hit-or-miss, and when I called to request basic items like towels or coffee, they would either forget or only show up after a very long wait. On one occasion, I had to request fresh towels because the ones originally provided had hair on them, which is completely unacceptable. The toiletries were also terrible, the shampoo smelled like dish soap, and the body wash did nothing for the skin. One particularly frustrating policy was that Grab (food delivery service) drivers were not allowed onto the premises. This is an unreasonable rule, especially for guests who don’t want to leave the resort but still need to eat. On a positive note, the breakfast buffet had a good variety of options and was enjoyable. The spa was also a highlight, I had a wonderful massage, and the spa staff were friendly and professional. However, the overall experience was overshadowed by the lack of cleanliness and poor service. It was also strange that we were only given one key at check-in despite being two guests.

gail，7 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 8 月 22 日

This place was terrible..The grounds looked nice but the staff are horrible..Bugs, ants, didn't clean rooms..It was hard to get anything from them. Very unhelpful..Air conditioning didn't work..Hair in food..Drinks horrible..its a pretty place with horrible service.

Jamie，8 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 29 日

Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang.

Thao，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 21 日

Minh，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 15 日

Shannon，4 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 6 月 11 日

Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.

Wilfred，6 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 5 月 31 日

Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using

Elisabeth，6 晚行程

Expedia真实住客点评

6/10 好

2025 年 5 月 6 日

Abigail Thao，3 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 5 月 3 日

14:00にチェックインしたが、お客が多いとのことで、何時にチェックイン出来るかわからないと言われた。またルームクリーニングも同様。あり得ない対応、どちらも強いクレームを入れないと対応してくれない。

Hitoshi，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 23 日

The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.

Brett，3 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 4 月 9 日

Liza Thuy Trang，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 1 日

We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.

Brenda，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 6 日

Birthday Getawat

Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.

7 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 2 月 11 日

Minh，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 9 日

Everything was perfect

Marcos，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 2 月 8 日

Nice

Vu，3 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 1 月 30 日

Eui Yung，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 1 月 15 日

The resort, amenities, the staff are all top notch!

John，5 晚家庭旅行

Expedia真实住客点评

岘港KOI度假村及公寓 - 含水疗通道

KOI Resort & Residence Da Nang - Inclusive Spa access

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