Marzia was very good during the initial communication before, and during, our stay, the property however was not exactly as described. There was airconditioning in 1 room only, there was no mirror in any of the bedrooms, and one of the rooms had a leak when it rained. The apartment was located on the 4th floor and on more than 3 occasions the lift stopped working, severly impacting my elderly mother in laws ability to to either leave, or access the facility. The room did have a lounge however access into the apartment was via 1 of the bedrooms. I would not recommend this facility to anyone who has any trouble with walking up 8 flights of stairs.