The staff were really friendly and helpful. In house cafe was handy, hotel lobby and lounge was spacious , rooms cleaned daily, toiletries left were of good quality, rooms had comfortable beds and were clean and modern. The walk to the harem due to the nearest gates being closed for building works was an issue, otherwise it is a 8/10 minute walk but it’s uphill and you can cut through the Anjum hotel escalates making it shorter. We however used the complimentary buses that Marriot, Double Tree Hilton and Jabar Omar put on for people staying as these hotels were just opposite and they didn’t mind us using it. So we were dropped off at the clock tower entrance . The hotel is just behind the clock tower and located opposite the Conrad hotels chain .
They gave us complementary water in the rooms every day. It’s a really nice 4 star. The y lent me chargers and iron too as we couldn’t bring all our luggage and it didn’t make a difference as the hotel offered us mostly everything.