UMi 图卢姆目前在营业吗？

此酒店在 2025 年 12 月 14 日到 2025 年 12 月 18 日期间关闭（日期可能会发生变动）。

可以免费取消我在UMi 图卢姆的预订并获得全额退款吗？

是的，UMi 图卢姆在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

UMi 图卢姆是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付每只宠物每天 USD 50 的宠物费。可能存在部分限制条件，请联系住宿方了解更多信息。

UMi 图卢姆提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 USD 180。

何时可在UMi 图卢姆办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

在UMi 图卢姆及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验瑜伽等活动。不妨到室外泳池游个泳，也可以使用此酒店的其他服务设施，比如私人海滩和SPA 服务。UMi 图卢姆也拥有花园。

UMi 图卢姆店内或附近是否有餐厅？

是的，有一家店内餐厅。

UMi 图卢姆周边区域环境如何？

从UMi 图卢姆仅需1 分钟步行可至图卢姆海滩，19 分钟步行可至圣卡安生态保护区。

图卢姆UMi 图卢姆住宿优惠| Hotels.com 好订网

Q: UMi 图卢姆是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付 每只宠物每天 USD 50 的宠物费。可能存在部分限制条件，请联系住宿方了解更多信息。

Q: UMi 图卢姆店内或附近是否有餐厅？

是的，有一家店内餐厅。

10/10 绝佳

2025 年 12 月 4 日

Great staff

YARIV，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 1 日

Amazing stuff and amazing atmosphere beautiful room

YARIV，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 24 日

El personal muy amable,servicio excelente y personalizado,muy agradable la estancia

Claudia，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 13 日

Overall service was not what we expected in that pricerange. Had to switch rooms because of mold. Werent aware of the party music at the weekends

Rahel，7 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 1 日

Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!

Jordy，6 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 9 月 29 日

Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!

Alisa，4 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 9 月 23 日

Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.

TRAKONNIE，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 23 日

Oksana，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 14 日

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.

Andrew，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 9 日

We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.

JESSICA，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 2 日

Scott，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 30 日

Ha sido el mejor hotel que me he quedado en muchos años, estuve en el roof top y vaya que experiencia tab buena, recomiendo para quedarte en pareja sin duda, el trato y atencion de los trabajadores excelente

javier，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 19 日

Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!

Sheila，3 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 17 日

Santiago，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 7 月 25 日

Ronald，2 晚行程

Travelocity真实住客点评

10/10 绝佳

2025 年 7 月 14 日

Olivia，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 12 日

Me encanto el trato de Ricardo y mi concierge mujer que me ayudo con mi break up a sanar, no menciono el nombre porque fue personal pero me hicieron sentir tan comodo que regrese a los 2 dias!

Rogelio，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 11 日

I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable. From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional. The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean. The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles! If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!

brandi，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 7 日

Todo excelente, el único tema es el sargazo, si impide meterte al mar, pero la atención de todo el staff es buenisima y el lugar también nos encantó. Definitivamente volveríamos!

FEDERICO DE JESUS，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 4 日

Tulum

Lovely hotel and restaurant

steven，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 30 日

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

Kimberly，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

It’s a small boutique hotel, people are really friendly, great location

Man，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!

Noemi，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 17 日

Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.

Jupin，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 9 日

I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.

Donnisha，5 晚行程

Expedia真实住客点评

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UMi 图卢姆目前在营业吗？

可以免费取消我在UMi 图卢姆的预订并获得全额退款吗？

UMi 图卢姆有游泳池吗？

UMi 图卢姆是否允许携带宠物入住？

UMi 图卢姆是否有停车场？

UMi 图卢姆提供机场接驳班车吗？

何时可在UMi 图卢姆办理入住和退房？

在UMi 图卢姆及其附近有什么游览观光项目？

UMi 图卢姆店内或附近是否有餐厅？

UMi 图卢姆周边区域环境如何？

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