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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel in Palenque with 2 outdoor pools and spa

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Garden
Breakfast and lunch served, garden views
Property grounds
Reception
Escape to Hotel Villa Mercedes Palenque, where a vibrant entertainment district meets relaxation. Enjoy the swim-up bar and poolside bar, indulge in a rejuvenating massage at Villa Mercedes Spa / Maya or take in the breathtaking garden views from La Foresta restaurant. Previous guests rave about this family-friendly hotel's convenient amenities like free WiFi, 2 outdoor pools and sun loungers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pet friendly
  • Non-smoking
  • Bar
  • Connecting rooms available
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Self parking
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television

Room options

Check availability for these dates

Tonight

Sep 9 - Sep 10
Check availability for tonight Sep 9 - Sep 10

Tomorrow

Sep 10 - Sep 11
Check availability for tomorrow Sep 10 - Sep 11
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room

Executive Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Aerial view

Hotel Mundo Maya Palenque

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 67 reviews
The price is CNY898
CNY1,060 total
includes taxes & fees
Sep 21 - Sep 22
Hotel Mundo Maya Palenque
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About the neighborhood

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.0 km
  • Museo de Sitio Palenque - 5 min drive - 4.4 km
  • Palenque Archaeological Zone - 7 min drive - 5.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe Jade - ‬5 min drive
  • ‪El Panchán - ‬3 min drive
  • ‪Don Mucho's - ‬3 min drive
  • ‪La foresta - ‬5 min walk
  • ‪Café Fuga - ‬3 min drive

About this property

Hotel Villa Mercedes Palenque

Located just 3.8 mi (6.2 km) from the airport, Hotel Villa Mercedes Palenque offers a shuttle (available 24 hours). Guests can indulge in massages at the spa, and La Foresta serves breakfast and lunch. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center.

At a glance

DONE

Hotel size

    • 92 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 29 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured uncovered onsite self parking (fees apply)
    • Secured uncovered onsite extended parking (MXN 500 per day)
    • Onsite RV/bus/truck parking (fees apply)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Reception hall

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.

Dining

La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle service is offered for an extra charge of MXN 1500 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Parking

  • Uncovered self parking is available for an extra charge
  • RV/bus/truck parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Villa Mercedes Palenque?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at Hotel Villa Mercedes Palenque?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 29 lbs per pet. There's a charge of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Villa Mercedes Palenque?

Yes. Extended parking costs MXN 500 per day. RV/bus/truck parking is available.

Is airport shuttle service offered by Hotel Villa Mercedes Palenque?

Yes, an airport shuttle is available. The charge is MXN 1500 per vehicle one-way.

What are the check-in and check-out times at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Villa Mercedes Palenque and nearby?

Hotel Villa Mercedes Palenque has 2 outdoor pools, a spa, and a fitness center, as well as a picnic area and a garden.

Are there restaurants at or near Hotel Villa Mercedes Palenque?

Yes, La Foresta offers garden views.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Ruins
Breakfast
Restaurant
Food
Location
Service staff
Ambience

Reviews

10/10 Exceptional

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Rachel, 2-night trip

8/10 Very good

3 nights at Palenque
John, 3-night trip

10/10 Exceptional

We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Dolores Y, 2-night trip

10/10 Exceptional

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Scott, 1-night trip

8/10 Very good

Close to ruins. Beautiful pool
John, 1-night trip

10/10 Exceptional

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
David, 1-night trip

8/10 Very good

Quietly hotel, the tv in the room terrible.
Ana, 5-night trip

10/10 Exceptional

Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Alexander, 1-night trip

8/10 Very good

Everything was really excellent except the food soo bad.
Leonardo, 2-night trip

10/10 Exceptional

Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Veronica, 1-night trip

10/10 Exceptional

I liked everything , It's amazing!
Connie, 2-night trip

10/10 Exceptional

--
José Luis, 2-night trip

6/10 Good

Breakfast in a hotel like this should have been included in already high price of the hotel.
Nemer, 1-night trip

8/10 Very good

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
3-night trip

10/10 Exceptional

X
Hugo, 1-night trip

10/10 Exceptional

Everything
Alvaro, 1-night trip

8/10 Very good

I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Veronica, 1-night trip

10/10 Exceptional

Elide, 1-night trip

10/10 Exceptional

ricardo, 2-night trip

10/10 Exceptional

Martha Elena, 2-night trip

10/10 Exceptional

Faby, 1-night trip

10/10 Exceptional

Muy agradable hotel enmedio de la naturaleza

Muy agradable hotel rodeado y enmedio de la selva, perefectamente integrado a ella, las habitaciones grandes y en general todo el ambiente muy agradable
Jose Ricardo, 1-night trip

10/10 Exceptional

Fue una gran experiencia las instalaciones son increíbles llenas de flora y fauna el servicio es excelente en el restaurante los meseros Amalio, Gaspar, Giovanni e Idelfonso fueron excelentes siguiendo sus estándares de servicio el desayuno buffet bastante variado y de muy buena calidad y la cena fue espectacular nos llevamos muy bien sabor de boca también menciono a los chicos de recepción que de verdad nos ayudaron y nos resolvieron todas nuestras necesidades muchas gracias
ROGELIO, 4-night trip

10/10 Exceptional

María de Lourdes, 1-night trip

10/10 Exceptional

Siempre es agradable hospedarse en Villa Mercedes

Elisa, 1-night trip